Sr. Director, Enterprise Business Applications

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

The role

As the Senior Director/VP of Enterprise Business Applications, you will be a key leader responsible for overseeing the strategy, implementation, and management of all enterprise-level business applications within the organization. You will collaborate with cross-functional teams to ensure the effective utilization of technology solutions that enhance operational efficiency, drive innovation, and support the achievement of business objectives. This is a senior leadership role and reports directly to the CIO.

Key Responsibilities:

  Strategic Leadership:

• Develop and execute a comprehensive strategy for the organization's enterprise business applications, aligning with overall business goals and objectives.
• Collaborate with executive leadership to understand business needs and identify opportunities for technology-driven improvements.
• This leader will help define the Application Development Roadmap and Reference Architecture(s) for the entire enterprise

Application Portfolio Management and support:

• Oversee the full lifecycle of enterprise applications, from evaluation and selection to architecture, implementation, maintenance, and retirement.
• Manage a diverse portfolio of applications such as ERP systems (Netsuite), CRM platforms ( Salesforce), HRIS, financial management systems, and more.

Team Leadership:

• Lead and mentor a team of IT professionals, including application architects, project managers, developers, and support staff across the globe
• Foster a culture of innovation, collaboration, and continuous improvement within the team.

Vendor Relationships:

• Build and maintain strong partnerships with technology vendors and service providers to ensure the organization has access to the latest solutions and support.

Project Management:

• Oversee the planning, execution, and delivery of complex projects related to enterprise applications, ensuring they are completed on time, within scope, and within budget.
• Identify and mitigate risks associated with application implementations and upgrades.

Governance and Compliance:

• Ensure that all applications adhere to industry best practices, data security standards, and regulatory requirements.
• Implement proper change management processes to minimize disruptions during system updates.

Business Process Optimization:

• Collaborate with business stakeholders to identify opportunities for process optimization and automation through technology.
• Leverage enterprise applications to streamline workflows and enhance operational efficiency.

Budget Management:

• Develop and manage the department's budget, making strategic decisions regarding resource allocation, technology investments, and cost optimization.

Stakeholder Communication:

• Communicate effectively with executive leadership, business unit heads, and other stakeholders to provide updates, gather feedback, and ensure alignment between technology initiatives and business goals.

Who you are?

Bachelor's or master's degree in Information Technology, Computer Science, Business Administration, or a related field (advanced degree preferred).

• Proven experience (10+ years) in leading and managing enterprise business application teams in a complex SaaS  environment.
• Strong understanding of various enterprise applications, such as ERP, CRM(Salesforce), HRIS, and financial systems.
• Solution architecture experience in Salesforce is highly preferred
• Proven experience in streamlining business processes and automations is a must.
• Demonstrated ability to develop a culture that adopts change and challenges historic paradigms
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