Listing Support Consultant, Rentals SMB

About the team

This is a great opportunity to join an innovative company at a time of amazing growth. We are a team of high-energy individuals committed to helping Zillow Group users make more inquisitive decisions about buying, renting, owning, and selling homes. Specifically, the multifamily Rental team works with owners and operators of rental properties throughout the US, helping to connect rental shoppers with the property they will next call home. Come join us!

About the role

Zillow Group is seeking a Listing Support Consultant to join our growing Rentals team. In this position, you will engage and help property managers with their listings on the Zillow site. This is a chance to create a big impact in one of the fastest-growing businesses at Zillow. If you are a detailed, successful self-starter wanting to develop a career with the nation’s largest real estate network, look no further. Your daily responsibilities will include:

• Provide offline email support as well as occasional support via voice to Zillow clients and internal sales pros
• Work through routine listing problems that arise post-launch.
• Help clients set up community feeds.
• Ensure that we are exceeding our customers’ billing needs and resolve any requests within the handling of their account.
• Be a standout colleague - be willing and able to communicate with all customers and members of other departments openly.
• Assist with regular and routine account maintenance
• Participate in feedback sessions with support and engineering teams
• Assist in the training and onboarding of newly hired Listing Support Consultants
• Troubleshoot sophisticated listing issues (feed issues, payment research, boost, mapping issues)

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $28.90 - $46.10 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• You know what success looks like and are willing to perform the daily activities to accomplish goals.
• Possess a high energy, and strong desire to achieve top results with a personable, positive "can do" demeanor via phone and in person.
• High degree of ownership and dedication to work quickly and accurately in a constantly evolving environment.
• Ability to stay organized and handle a lot on your plate.
• Proficient in MS Office applications.
• High level of organization and attention to detail.
• Salesforce experience required.
• Confident in working and communicating with outside team members and departments
• Able to analyze and identify the root cause

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life,