Senior Account Executive

KEY JOB FUNCTIONS: 

· Responsible for the successful development of 5-10 Team members as it pertains to Relationship selling, effectively managing their book of business and their resources. 

· Responsible for providing immediate feedback to Casino Account Executives 

· Assist in the QA processes for the department and teams 

· Responsible for active and positive participation in strategic planning for the department 

· Provide ideas and execution of ideas to optimize the department 

•Responsible for developing and maintaining coded player block through direct mail, email, telesales, and leveraging databases. 
•Actively participates in telephone solicitation and coordinates personalized direct mailings 
•Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail, and customer point-of-service support to actively recruit VIP players 
•Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team. 
•Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty. 
•Responds to and consistently meets the needs of customers and team members 
•Supports and cultivates new ideas and methods to deliver business solutions. 
•Identifies ways to increase efficiencies or improve product or service. 
•Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business. 
•Prepares project plans that aid in moving project forward. 
•Must be knowledgeable of all happenings on property and in market. 
•Keeps track of existing products/services and/or progress on new initiatives. 
•Develops skills to handle increasingly complex matters. 
•Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy. 
•Politely gives consistent, timely and accurate information and finds answer when unsure. 
•Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation. 


EDUCATION and/or EXPERIENCE: 

· One to three years’ experience casino/hotel, account management, sales, customer service, host, or telesales experience required (Experience with luxury brands preferred). 

· College degree or equivalent experience preferred but not required 

QUALIFICATIONS: 

· Ability to think independently in making decisions to maximize customer service experience and program profitability. 

· Ability to effectively manage time and perform multiple tasks simultaneously. 

· Must be proficient with customer Point-of-Service systems. 

· Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences. 

· Excellent interpersonal skills required. 

· Must have excellent oral and written communication skills. 

· Must be able to listen and respond to visual and aural cues. 

•Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business 


CRITICAL COMPETENCIES: 


Sales Excellence: Leveraging sales techniques to maximize performance 

Passion for Service: Internally motivated to graciously serve, delight and build player loyalty 

Drive: Harnessing energy and passion to excel 

Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world 

Influence: Engaging others to succeed 

Professional Excellence: Applied functional / business knowledge; professionalism, composure, effectiveness 

 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. T