Solutions Delivery Consultant

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

The Solutions Consultant at Nextiva is highly passionate about successful customer outcomes, service and project delivery, value delivery, consulting, and very deep technical knowledge in the areas of enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving. 

This position requires the ability to independently project manage the design and implementation of Nextiva’s product solutions. Responsible for successful implementation of new customer and existing customer solutions as the single point of contact, from sales contract execution to deployment of requested solutions. Duties include but are not limited to solutions architecture, solutions scoping, solutions implementation and configuration, and self project management. Requested solutions in line with Nextiva’s product and professional services SKUs can consist of any combination VoIP, UCaaS, CCaaS, CPaaS, Integrations, and Single Sign On. 

The position requires strong personal time management skills, organizational skills, accountability, autonomy, problem solving, and ability to multitask in a constantly changing environment with multiple priorities. This includes working with Sales, Solutions Engineering, and Technology teams to ensure high stakes professional services project SKUs are delivered in a timely manner meeting the customer’s requirements and value proposition. 

The candidate must be detail-oriented, have experience of managing multiple implementations simultaneously, be meticulously organized, professional, an exceptional communicator, people / customer centric, and be able to prioritize multiple demands in a fast-paced environment.

Key Responsibilities:

• Before a solutions project is sold, work closely with sales and pre-sales engineers for completeness and accuracy of scoping and clear understanding of customer requirements and value proposition
• Initiate and manage enterprise solutions Professional Services projects, ensuring the technical development / delivery, resourcing, and vendor management planning is in place, maintained, and accurate
• Gather and document business processes (existing and future) and well as participate in discovery and rapid design sessions. Write specifications for desired solutions, configurations, and system integrations as needed
• Advise and consult clients on best practices for UCaaS/CCaaS processes, user interface, and architecture and assists technical consultants with architecting solutions, related customizations, workflows, and reports to model the client’s organizational processes and clearly demonstrate the desired value proposition
• Responsible for the overall project management of the involved resources to ensure projects deliver the desired outcomes (schedule, costs, quality, resource management and benefits) including scope and change requests, and maintaining appropriate project status data and time entry in PSA tools
• Maintain continuous communication with customer(s) while maintaining project schedules highlighting potential risks and bringing forward issues with optional resolutions
• Facilitate and lead weekly meetings, discovery and design review sessions, demos etc. as needed
• Responsible for ensuring that all delivery projects’ artifacts are in place and in compliance with Nextiva’s delivery methodology
• Assist with demos, configurations, testing and training as needed
• Stay up-to-date understanding of business processes, issues, and technology especially
• related to the operation of sales, marketing, and customer service departments within an organization.

Qualifications:

• Spanish language fluency required (verbal & written)
• BA/BS degree desired
• Minimum of 5 years of solutions delivery experience or solutions engineering experience
• Preferred 5-7 years of technical experience in UCaaS and/or CCaaS
• Must have