Associate Account Director

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Job Summary: 

Real Chemistry is looking for an Associate Account Director to join our growing team!

The Account Director is responsible for client relationships and serves as a trusted partner to clients. The ideal candidate for this role has a stellar client services reputation and is passionate about health care and digital health. In addition to leading client engagements, they will manage and galvanize cross-functional team members to think smarter, work effectively, drive innovative and integrated solutions, and deliver groundbreaking results and client satisfaction.  

This role can be remote in the US or in any of our US offices, including New York City, Boston, or Chicago.

What you’ll do: 

• Develop and maintain productive client relationships to ensure that recommendations and results surpass client expectations. 

• Manage internal teams to ensure technical and operational excellence in all executions 

• Act as a gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk 

• Escalate problems and risks appropriately using sound judgement and technical knowledge 

• Collaborate with colleagues and peers throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes 

• Train junior staff on Real Chemistry processes, account management responsibilities and the healthcare / digital landscape 

• Understand cross-functional capabilities and motivates cross-functional teamwork 

• Motivate teams through engaging and active management and career development practices 

• Set clear performance objectives and utilizes all management tools to communicate alignment and performance measures 

• Through your stewardship of client budgets and internal resources you have become a trusted partner for your client, ensuring all campaigns are perfectly executed 

• Thoroughly understands and communicates clients’ expectations internally to ensure staffing resources and performance expectations are met 

• Maintain ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry’s work is meeting all expectations 

• Contribute to overall client financial management and establishes and meets internal client and project revenue targets 

• Participate in quarterly and annual strategic communications planning and business