Lead Specialist - Repo Remarketing

Location:

4224 Ridge Lea Road - Amherst, New York 14226

Typical hours for this position are: Mon-Fri 8:00 - 4:30

Mobile by design: 4 days work from home, one day in the office.

Responsible for servicing delinquent loans and  products including automobile, RV and Marine loans. This position also supports, repossessions and remarketing by working with customers and vendors directly.
Under some supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development. The Lead Specialist is also responsible for moderate operational and/or administrative work requiring occasional decision-making and will escalate issues as needed.

This position also supports repo, insurance and remarketing by working with customers, business partners and vendors directly.

This does role does require both on and off phone work.  

You will also support the team on various projects, as needed.

Essential Job Function:
Coordinates repossession activity to secure collateral as needed to mitigate losses
The repossession agent’s daily activities consist of skip tracing and communication to vendors to secure collateral.
Review daily collections effort and offers suggestions to increase performance 
Recommends, monitor and process repossession both voluntary and involuntary
Supports remarketing functions such as title processing, Insurance claims, and transportation requests 

This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for  filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
Uses some independence of thought to resolve basic issues, and refers more complex problems to supervisors or other experts.
Recommends and implements programs to solve routine issues, contributes to work flow or process change and redesign, and forms a foundational/basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather than focusing on one specific role.
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned

Experience & Education
1+ years of experience in operations role
High School Diploma or equivalent work experience required. College degree preferred

Skillsets Required at all Specialist Levels
Works well with others in a fully developed team environment
Open minded and adaptable to new ideas in a changing environment
Exceptional attention to detail.
Ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Proven ability to handle monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately and meet production goals

Preferred Skills / Qualifications 
Proven strong verbal/written communication and interpersonal skills
Good judgement and decision making skills, basic leadership skills
Ability to identify issues and demonstration of basic analytical, research and problem resolution skills
Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
Moderate knowledge of banking policies, procedures, government regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Excellent customer service skills and ability to handle routine/occasional customer service in