Customer Success Manager

Qualifications:  

• Bachelor’s Degree or equivalent experience 

• ITIL certification(s) preferred but not required 

• 5+ years of relevant business experience (Client Success, Customer Service, Project/Program Management, Account Management, or similar) 

• Familiarity with Network Infrastructure, Network Monitoring tools/systems, Service Management, IT operations 

• Excellent written and verbal communication skills 

• Strong customer facing & presentation skills  

• Ability to collaborate and influence 

• Strong relationship-building abilities 

• Excellent understanding of financial practices  

• Strong problem-solving skills with the ability to implement change  

• Skillful conflict management and conflict resolution 

• Strong Customer Service skills 

• Issue resolution and risk mitigation experience 

• Thought Leadership ability 

• This is a position locate in the New York City region, but other periodic business travel (up to 10%) might be required 

 

Want to learn more about Infrastructure Services? Check us out on our platform: WWT Managed Services

 

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $104,000.00 to $156,600.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement 
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

 

If you have any questions or concerns about this posting, please email taposting@wwt.com. 

 

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Qualifications

 

Why WWT

 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by deliver