Senior Frontend Engineer

Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! 

Company values

Happy to Help

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Craft over Convention

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

Progress not Perfection

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Own the Outcome 

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here. 

Your Impact

As a Frontend Engineer at Help Scout, you'll play a pivotal role in building for our 12,000+ customer-centric businesses worldwide. In addition to crafting delightful user experiences, your software will be clean, efficient, and highly performant. Your expertise in JavaScript and modern frontend technologies will help us deliver exceptional UI/UX, ensuring customer service is proactive, personalized, and meaningful.

Tools We Use

• Frontend Technologies: React, Redux, Next.js, CSS, Jest, Cypress

• Design Systems: Contribute to and utilize our component-based design system

• Backend Technologies (Nice to Have): PHP, REST APIs

• Collaboration Tools: Slack, Jira, GitHub, Docker

About the Role

• You’ll work closely with designers, product managers, and backend engineers in small, agile teams within an engineering group of about 50 people.

• You’ll maintain high standards while contributing to Help Scout’s JavaScript and CSS best practices, leaving codebases better than you found them.

• You’ll partner with Designers in implementing UI/UX designs from Figma and Storybook, always prioritizing the customer experience and ensuring every interaction is polished and intuitive.

• You’ll improve performance, security, and usability to ensure a magical customer experience.

• You’ll occasionally work with backend technologies, especially REST APIs, to power frontend features (PHP and NextJS are pluses.)

• You’ll embrace remote work, participating in two-week iterations and communicating mostly via Slack. Autonomy and trust are key—we believe in getting work done where and when you are most productive.

About You

• You’re an exceptional frontend engineer with a passion for crafting beautiful and functional user interfaces.