NS Customer Solutions Engineer

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

TITLE: NS Customer Solutions Engineer

DEPARTMENT: Sales

REPORTING TO: Manager, Customer Solutions, Americas 

OFFICE LOCATION: New York City

TYPE: Full-time, Hybrid

Team Overview

As the rate of adoption and our range of solutions expands, we are seeking a Sales Engineer for the Network Services Customer Solutions team to work in a client facing technical pre-sales support role, based in New York or Chicago and aimed at providing solutions expertise across Americas, both directly and indirectly.  The role would be reporting into the Manager of Customer Solutions, and you would be part of a small team critical for supporting the overall sales function to help drive sales growth targets.

Role Overview

• Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support.  

• External 3rd party/Partner interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.   

• Bid support – RFI, RFP response preparation and complex solution proposals  

• Indirect support to other regions within customer solutions department to ensure standardised global pre-sales design and sales support. 

• Working with product management, marketing and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns.  

• Work with Account Managers to drive closure of business. 

 

The successful candidate is likely to be currently working in a pre-sales or network engineering role within a financial markets services provider or telecoms and will have a blend of technical expertise, commercial acumen, organization, enthusiasm and excellent communications skills. The primary office location will be in New York or Chicago but some travel may be required. We are looking for a candidate with a proven track record of presentation skills and customer facing experience, one that will gain the respect of both global clients and colleague and can work under pressure. 

How you will make an impact

A successful applicant will be expected to be able to make a positive impact to the following criteria: 

• To discover, understand and define customer requirements 

• To position the benefits of IPC solution in the context of the target environment 

• To respond to a broad range of technical solutions questions 

• To design customised solutions that may range from optimisation of standard product configurations to complex design projects involving integration of 3rd party products.  

• To position hybrid infrastructure opportunities across public, private and hybrid platforms from inception through to handover into delivery 

• To prepare, host and deliver tailored Customer presentations: Products, solutions and services – benefits, feature, technical details and designs & Technology direction and roadmap 

• To generate responses to RFP questions as part of a bid team that are: Technically accurate, cred