Sr. Manager, Retail Training and Video Production

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Sr. Manager of Retail Training and Video Production will lead a team of instructional designers and Media/Video associates for strategy execution, content development, program management, including delivery of all internal training initiatives. As the team’s leader, you will support our fast-paced technology environment with dynamic training solutions, digital platform utilization and video production delivery. This role oversees the full training lifecycle-from onboarding to ongoing development-and ensures programs are aligned with business goals and sales performance targets. This individual will lead a team of trainers, designers and drive high-impact content creation, while serving as the face of the internal training team, frequently facilitating sessions both in person and on camera with energy and authority. This role will create training for mobile products, processes and field systems. These trainings will be delivered through in-person, virtual, self-directed and digital platform formats.

As a key member of the Retail Learning Center of Excellence (COE), you will play a pivotal role in shaping and delivering impactful training solutions that align with our retail go-to-market (GTM) strategy and drive sales performance. This role will collaborate directly with channel partners, product leaders, finance and operation teams to align strategy and priorities. Collaboration with SMEs and program partners to convert complex product specifications and processes into learner-ready assets and workflows aligned to the organizational goals. This includes supporting face-to-face training, virtual, eLearning, small and enterprise-wide events, broadcasting townhalls, and events for the external world of technology (i.e., CES).

Common Essentials/Duties and Responsibilities

Leadership and Planning:

• Lead and develop a team of retail instructional designers and a video/media associate to achieve goals on budget and schedule.
• Align training programs with retail GTM strategy, business objectives and brand strategies.
• Oversee annual budget planning, KPI monitoring, and company initiatives.
• Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows and increase efficiency.
• Develop and maintain project plans, timelines, and risk mitigation strategies for training initiatives and process enhancements.
• Design and implement scalable training programs that blend onboarding, continuous education, certifications, and field-readiness across multiple channels and geography.
• Establish intake and prioritization processes for learning-related requests ensuring clear alignment with retail and learning goals.

Training Program Management:

• Oversee all indirect and direct retail field training programs.
• Build internal certifications and coaching programs to improve role effectiveness and reduce time-to-proficiency.
• Manage all learning, training content and video production for retail sales enablement platform.
• Responsible for providing the sales organization with the information, content, expertise, and tools to help field sales associates drive sell out.
• Responsible for planning and execution of training sessions, content and delivery for events and national meetings
• Manage all video and broadcasting schedules, requests, scripts, run of show and execution of pre-recorded, live to tape and live broadcasting needs.
• Own development and governance of content (playbooks, talk tracks, comparison charts, competitive intel, sales objections) in collaboration with cross-functional partners.

Video/Media Management:

• Oversee the Broadcasting, events and video production manager and team, fostering a collaborative, high-performance culture, with high quality timely results.
• Oversee the development and execution of strategies for scalable, high-quality