Transaction Management Ops Team Lead - Managed Account Trading Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for overseeing the day-to day transaction processing operations function, and ensuring the team executes operations tasks with accuracy, timeliness and quality service. Key responsibilities include employee training, coaching, addressing employee inquiries, escalations, approvals, and team supervision ensuring accurate process execution. Job expectations include maintaining service quality, accuracy and escalating issues to management, as needed.

Responsibilities:

• Manages team workflow across various systems and provides process oversight and direction for accurate and timely completion of deliverables

• Provides day-to-day training and coaching to team while addressing employee inquiries and escalations

• Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate

• Conducts quality assurance reviews and provides routine supervisory manager approvals

• Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions

• Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management

• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation

Skills:

• Attention to Detail

• Customer and Client Focus

• Oral Communications

• Prioritization

• Problem Solving

• Written Communications

• Account Management

• Analytical Thinking

• Coaching

• Mentoring

• Research

• Result Orientation

Line of Business Job Description:

As a Managed Account Trading Operations Team Lead, the individual will be responsible for monitoring daily operations and ensure team deadlines are achieved for trade execution, booking client allocations, post trade booking correction support and completing voluntary corporate action elections for client accounts managed by Investment Managers.  All processes associated with the team workflow are performed within a robust control environment and the Team Lead will provide oversight to ensure trades that are executed by Investment Managers are booked timely and accurately to client accounts while identifying and eliminating risks by proactively monitoring workflow, serving as quality assurance and escalating issues as appropriate while engaging the right leaders and partners. 

What you'll do:

• Ensure trades that are executed by Financial Advisors (FAs) / Investment Managers are booked timely and accurately to client accounts

• Eliminate risks by proactively monitoring workflow, serving as quality control and escalating issues as appropriate while engaging the right leaders and partners

• Serve as or assist the trade allocation subject matter expert to problem-solve complex/escalated issues and provide training and support to the processors

• Pull reports, analyze data and place data in a usable format for dialogue and decision-making including daily statistics and metrics for Single Process Inventory

• Document and summarize team issues in a logical easy to read manner

• Support quality assurance routines as needed depending on volumes.

Required Qualifications:

• Minimum two years of experience working in broker dealer operations