Sr. Enablement Business Partner - CBU

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Sr. Enablement Business Partner for CBU in North America, you will partner closely with Commercial sales leaders, frontline managers, and cross-functional stakeholders to diagnose performance gaps, design targeted enablement programs, and reinforce critical selling behaviors. You will serve as the primary enablement partner for your assigned region/segment, helping shape the GTM enablement strategy in alignment with business priorities, OKRs, and the local needs of your stakeholders. In this role, you will own the strategic, end-to-end enablement plan and calendar for your supported teams. You will design, deliver, and measure enablement programs that accelerate talent development across products, segment/industry knowledge, and role-based competencies, ultimately driving stronger customer conversations and revenue growth.

This position is an individual contributor role reporting to the Senior Manager, GTM Enablement Business Partners.

Responsibility

• Partner with Commercial sales and other GTM leaders to understand strategic objectives, business priorities, and performance targets

• Translate strategic objectives into quarterly enablement plans that address skill, process, and execution gaps

• Collaborate with regional COMM leaders and frontline managers to identify specific team- and individual-level performance gaps

• Analyze data from the sales tech stack (e.g., Gong, Salesforce) to identify trends and inform targeted, strategic enablement interventions

• Demonstrate thought leadership by synthesizing business signals (e.g., pipeline health, conversion trends, segment performance, customer feedback) to surface performance gaps and learning opportunities

• Build and execute customized enablement plans (where needed) tied to measurable performance outcomes, not just training completion

• Coach frontline managers on how to drive, inspect, and reinforce performance within their teams

• Serve as the primary enablement point of contact for the COMM teams you support

• Design and deliver targeted training programs for COMM sales teams based on business needs and performance data

• Facilitate live and virtual sessions, including workshops, deal clinics, role plays, and practice forums focused on core sales skills (e.g., discovery, negotiation, objection handling, value selling, adoption, and renewal)

• Reinforce adoption of sales methodologies (e.g., MEDDICC), internal processes, and tools (e.g., Gong, Hub/ACE, Salesforce) that your stakeholders rely on to execute

• Act as a strategic feedback loop to Enablement, Product, and GTM Operations by sharing actionable insights from the field

• Recommend, iterate, and refine enablement programs (including onboarding) based on performance metrics, rep and manager feedback, and market or GTM changes

• Partner with Enablement Operations and analytics teams to track the impact of enablement initiatives on key KPIs (e.g., win rate, pipeline coverage, deal velocity, product adoption)

• Partner with the Global Enablement Program Manager for COMM, Product Marketing, Product, and GTM Operations to ensure GTM initiatives are supported with enablement programs that drive execution and adoption

• Collaborate with the global enablement program manager to design enablement plans, prioritize content needs, and provide clear recommendations that inform content development

• Work closely with fellow Enablement Business Partners to share best practices and ensure consistency in training and messaging across GTM functions

• Ensure training and enablement assets are aligned to current product messaging, ICP and segment motions, and GTM strategies for the teams you support

• Align with global enablement content, Product Marketing, and Ops teams to ensure enablement plans support launches, sales plays, and broader GTM campaigns

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an off