Product Data Analyst, Payments team, 100%-remote friendly within Spain)

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 12 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 100 million patients trust us every month. almost 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. And yet, employing over 2.700 people all over the globe, we managed to keep the startup mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of almost 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Job Description

About the Role

As a Product Analyst at Docplanner, you will play a key role in generating insights that drive product decision-making and help our product teams achieve their goals through the smart use of data.

In this position, you will take full ownership of your team's key metrics and collaborate closely with a variety of stakeholders to generate and test hypotheses. You'll work alongside a passionate team of product analysts, researchers, product managers, developers, and designers to identify new opportunities for collaboration and continuous product improvement.

The ideal candidate has prior experience in a similar role and feels confident operating within a complex, fast-paced product organization, ideally in the SaaS industry.

Current Opportunity

Right now, we’re looking for a Product Analyst to join our Payments team, where we are redefining how payments work in healthcare — offering you the chance to solve real-world, complex challenges at an impressive scale.
You’ll contribute to transforming the payment experience for millions of patients and doctors. From booking appointments to creating a seamless post-visit checkout, you'll help build flexible, intuitive tools that make healthcare payments frictionless.

Key responsibilities include:

• Create and maintain dashboards, analyses, and forecasts related to our team’s main metrics. You own part of the business reporting for this domain.

• Work with higher management, business stakeholders, and researchers to create and validate hypotheses from both a qualitative and quantitative perspective.

• Manipulate and transform large data sets to bring new insights and perform root-cause analysis.

• Effectively communicate and present findings, insights, and recommendations to various stakeholders and a wider audience.

• Strategy: Help shape our product strategy with data-driven insights, defining our main metrics and customer journeys. 

• Work closely with Data Engineering to maintain and improve data sources used in some of our main dashboards.

• Ensure the visibility of customer interactions by defining specs for software instrumentation and provide access to enable your stakeholders to take decisions based on product usage and interactions.

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