Manager, Quality Engineering (Reliability Engineering)

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Manager, Quality Engineering (Reliability Engineering), you will incorporate your experience and skills to develop and drive implementation of innovative performance, load, chaos, and reliability/scalability engineering and test strategies and incorporate them into the development cycle within the Agile teams. This position collaborates with one or more teams and organizations to deliver excellence for all work items within Quality Engineering (Reliability Engineering) across all of Chipotle IT.

LOCATION

This position will be based onsite in our Columbus, OH office. Remote work is not available for this role.

WHAT YOU’LL DO

• Directly contribute to Chipotle’s success across our most visible customer-facing solutions both online and in-restaurant.

• Cultivate and disseminate knowledge of quality and testing best practices. Guide and mentor direct reports and the organization on best practices and principles as it relates to reliability testing strategies and solutions.

• Partner with other QE leaders in the development of the reliability engineering strategy, methodology, discipline, and frameworks to ensure and continuously improve quality, performance, and reliability of assigned products.

• Partner with other QE leaders in driving scalable design patterns and implementations that can be re-used throughout the organization.

• Participate in evaluations and gap/overlap analysis of tools and current solutions/implementations.

• Create and enhance report dashboards for work being performed by the Reliability Engineering team.

• Think "outside of the box" to understand the various scenarios and configurations that customers use to ensure customer quality is maintained.

• Develop future leaders on the Reliability Engineering team, expand their skills, and embrace servant leadership by removing roadblocks, giving team members autonomy and ownership.

• Work with other leaders in software development, product management, cloud/infrastructure, application support, and data, insights, & analytics teams to help define solution and application performance requirements.

WHAT YOU’LL BRING TO THE TABLE

• Bachelor's Degree (BA/BS) from 4-year college or university preferred.

• 5+ years of working experience in an SDET (or similar) role.

• 1-3 years of relevant people management experience.

• Proven track record of implementing performance, reliability, chaos, or automated testing strategies and solutions of highly complex and distributed systems.

• Strong desire to build and lead teams while creating a culture of problem solving and collaboration through large-scale engineering.

• Proficiency with cloud technologies (either AWS or Azure).

• Have strong working knowledge of OOAD, design principles such as SOLID and Design patterns.

• Experience with observability solutions and platforms including, but not limited to, Splunk, DataDog, Prometheus, Grafana.

• Experience with languages such as JavaScript and/or TypeScript, C#, SQL, Powershell.

• Experience with modern test automation solutions including, but not limited to, Playwright, Cypress, wdio, Postman.

• Experience with performance test suites using various technologies including, but not limited to, Loadrunner, k6, Gremlin, Azure Chaos Studio, Chaos Monkey.

• Experience with Azure or AWS DevOps, Agile process improvement, CI/CD pipeline management and automation, NPM, or other package managers.

• Have excellent communication and interpersonal skills to collaborate effectively with all business units.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $114,000.00–$159,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation