Cafe & Guest Experience Supervisor (FT) | Smith Tower

Café and Guest Experience Supervisor | Smith Tower
Let’s start off with the most important part – what’s in it for you:

The Perks
*Eligibility of perks is dependent upon job status
• Hourly Range: $24 - $26 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits – Medical, Dental, Vision, Disability, 401K
• HAS/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive – and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
Café & Guest Experience Supervisor
Do you love creating memorable experiences for visitors at iconic historical landmarks? The Café & Guest Experience Supervisor at Smith Tower oversees the overall guest experience, including ticket sales/box office operations, talking tours, and the historical exhibits. Plus, you will be supervising our Caffe Vita’s team members with effective operations and sales. This role leads a dynamic team to deliver outstanding guest service, uphold operational excellence, quality in F&B, and embody the vibrant spirit of Smith Tower. As the Café & Guest Experience Supervisor, you will inspire your team to bring history to life for guests from all over the world while ensuring a seamless and welcoming experience. If you are passionate about hospitality, storytelling, and leading a team to success, this is the opportunity for you!

What you’ll do:
The Brass Tacks
Leadership & Team Management
• Lead, mentor, and inspire the Caffe Vita and Guest Experience team to provide exceptional service aligned with Smith Tower’s mission.
• Schedule team members at least two weeks in advance, ensuring appropriate coverage for ticket sales, talking tours, museum operations, and special events.
• Foster a positive, collaborative, and accountable work environment, acting as a role model for excellence in guest service and operational standards.
• In alignment with the Café & Guest Experience Manager, conduct regular performance check-ins and provide constructive feedback to encourage team member growth and development.
• Address escalated guest concerns promptly and professionally, ensuring satisfaction and resolution.
Guest Experience & Storytelling
• Oversee all aspects of the guest experience, including ticket sales/box office, talking tours, the historical exhibit, and Caffe Vita, ensuring each element exceeds guest expectations.
• Share engaging stories about Smith Tower’s history, architecture, and cultural significance, creating memorable experiences for guests.
• Serve as a knowledgeable ambassador of the Seattle area, offering information about local attractions, dining, and events to enrich the guest experience.
• Implement and maintain world-class service standards throughout all guest interaction points.
Operations & Administration
• Monitor daily operations, including ticket sales, retail inventory, historical exhibit maintenance, and barista duties to ensure a seamless guest experience.
• Collaborate with the Café & Guest Experience Manager implement operational improvements and align team efforts with organizational goals.
• Assist with breaks and lunches for team members as needed to ensure smooth operations.
Training & Development
• Be trained through Caffe Vita for branding and precise duties as a barista.
• Train and onboard new team members, equipping them with the skills to perform their roles with confi