Regional Services Manager - T4 East

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

It’s not just about having the right technology, it’s about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations – ensure continuity, enhance productivity and reduce risk – helping achieve peak performance. When every second counts and performance reliability is a must – we are ready and able to serve today, tomorrow and into the future.

Motorola Solutions' Mission Critical Services Organization is responsible for the comprehensive management and support of State and Local Government First Responder mission-critical communications infrastructures and associated devices. This includes a wide range of technologies such as Land Mobile Radio, E911, Computer Aided Dispatch, and Command Center Voice, Video, and Data Technologies.

Our team is dedicated to ensuring the continuous operation and optimal performance of these vital technologies. This involves various tasks such as network and security monitoring, product maintenance and repair, prompt response to field outages, preventative maintenance, and technology upgrade subscriptions. To deliver these services effectively, we have established a well-rounded ecosystem of roles within our organization. This includes the Regional Services Manager (RSM), Customer Support Managers (CSM), System Managers, Field Service Delivery Specialists, and Field Service Technicians.

We are seeking qualified professionals who are passionate about supporting the critical communications needs of First Responders and are committed to delivering exceptional service. Join our team and contribute to the seamless operation of essential technologies that play a vital role in public safety.

Job Description

The Regional Service Manager (RSM) plays a vital role in the Mission Critical Services Organization at Motorola Solutions. Covering Georgia, North Carolina and South Carolina. The RSM takes charge of all aspects of our business within their designated territory. The RSM must reside in the T4 East Territory.

In this position, the RSM is responsible for overseeing customer support contracts, managing installation activities, handling repair depot agreements, coordinating system upgrades, and ensuring above-contract maintenance work is executed flawlessly. They are an integral part of our matrixed organization, leveraging resources within their teams and collaborating extensively with key partners across Motorola Solutions.

As a successful RSM, you will demonstrate exceptional leadership skills, strategic thinking, and the ability to foster change. You will drive desired behaviors, manage customer engagements, especially during crisis or outage situations, and uphold our commitment to customer satisfaction. Your performance will be measured by customer satisfaction levels, revenue growth, and the gross margin performance of the contract base.

If you are motivated by the opportunity to make a difference, lead a team, and contribute to the growth of our business in both existing and new market areas, this role offers an exciting challenge and a chance to excel in the field of mission-critical communications infrastructure.

Scope of Responsibilities:

• The Regional Service Manager (RSM) leads a team consisting of Customer Support Managers, System Managers, and Field Service Technician Managers, responsible for hiring, mentoring, performance management, and rewards planning.

• Provides strategic guidance and oversees day-to-day operations to ensure the delivery of customer obligations, meeting both customer satisfaction and financial goals.

• Manages the financial aspects of the assigned business portfolio, including revenue forecasting, cost management, containment, and investment planning.

• Demonstrates strong financial acumen and understanding of profit and loss (P&L) elements and principles.

• Collaborates closely with the Sales team throughout customer engagement, ensuring hig