Jobs and Careers
KL
Senior Customer/User Experience Strategist
KlickUKRemotefull_timeVerifiedPosted 16 Feb 2023
About the role
About Klick HealthMeet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!
About our Experience Design CraftAt Klick, the Experience Design (XD) team sits at the intersection of strategy and creative. The Customer Experience side of the craft helps facilitate the creation and documentation of omni-channel customer experiences. On the User Experience side, we’re responsible for putting (digital) pen to (digital) paper and bringing to life the solutions Klick delivers. That means we get inspired by conducting design UX research, working closely with clients, and collaborating with internal teams to create awesome digital experiences across websites and mobile apps. Of course we do all this while putting the user first!
About the Role:As a Senior CX/UX Strategist, embedded as part of a client team in the Philadelphia area, you’ll provide leadership at the product portfolio level, working with product owners to help champion a vision of how customers interact with their brands.
You’re an inspiring leader with a highly collaborative spirit and the ability to strategize and solution against customer needs utilizing design thinking methodologies.
You’re eager to lean forward and proactively recommend CX activities and approaches that help differentiate the brand in the marketplace while bettering the lives of patients and caregivers.
The right candidate has led and delivered CX/UX projects in an agency setting (servicing pharmaceutical and/or biotechnology clients is a nice-to-have!), is comfortable envisioning and articulating experiences, and has top notch communication, workshop facilitation, and presentation skills.
Sometimes you’ll be called upon to get your hands dirty with tactical UX design, creating interactive experience maps, sitemaps, wireframes and generating clickable prototypes. You’ll work closely with market researchers, creatives, architects, and technology teams to connect the dots between brand goals and customer needs.
Along with leading and delivering best-in-class CX/UX work, you’ll be expected to educate and evangelize the benefits of the craft both internally and externally, and of course, you’ll have a hand in shaping how Klick delivers this kind of work holistically across clients. You’ll be supported by one of the largest, most talented, and most diverse XD teams in the agency world.
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier
About our Experience Design CraftAt Klick, the Experience Design (XD) team sits at the intersection of strategy and creative. The Customer Experience side of the craft helps facilitate the creation and documentation of omni-channel customer experiences. On the User Experience side, we’re responsible for putting (digital) pen to (digital) paper and bringing to life the solutions Klick delivers. That means we get inspired by conducting design UX research, working closely with clients, and collaborating with internal teams to create awesome digital experiences across websites and mobile apps. Of course we do all this while putting the user first!
About the Role:As a Senior CX/UX Strategist, embedded as part of a client team in the Philadelphia area, you’ll provide leadership at the product portfolio level, working with product owners to help champion a vision of how customers interact with their brands.
You’re an inspiring leader with a highly collaborative spirit and the ability to strategize and solution against customer needs utilizing design thinking methodologies.
You’re eager to lean forward and proactively recommend CX activities and approaches that help differentiate the brand in the marketplace while bettering the lives of patients and caregivers.
The right candidate has led and delivered CX/UX projects in an agency setting (servicing pharmaceutical and/or biotechnology clients is a nice-to-have!), is comfortable envisioning and articulating experiences, and has top notch communication, workshop facilitation, and presentation skills.
Sometimes you’ll be called upon to get your hands dirty with tactical UX design, creating interactive experience maps, sitemaps, wireframes and generating clickable prototypes. You’ll work closely with market researchers, creatives, architects, and technology teams to connect the dots between brand goals and customer needs.
Along with leading and delivering best-in-class CX/UX work, you’ll be expected to educate and evangelize the benefits of the craft both internally and externally, and of course, you’ll have a hand in shaping how Klick delivers this kind of work holistically across clients. You’ll be supported by one of the largest, most talented, and most diverse XD teams in the agency world.
Skills
- At least 5 years experience in CX/UX, spanning strategy, research, and design
- Proven track record facilitating, creating, and documenting holistic omnichannel experiences in addition to communicating tactical experiences
- Strong information architecture, interaction design, and prototyping skills across devices and form factors
- A general understanding and ability to inform CX/UX research efforts such as usability testing, digital ethnography, tree testing, and card sorting
- Experience working within an agile, core, MVP-focused environmentPharmaceutical / biotechnology marketing experience is a plus, but not required
Attributes
- A strong willingness and enthusiasm to lead solutions through facilitation or collaborative design workshops internally and with clients
- A knack for finding solutions through networking and collaborating with individuals outside of the core team
- Exhibits comfort with making assumptions and decision without clear direction or having all details
- Self-starter and motivator, would consider yourself entrepreneurial
- Meets the Klick foundational behaviors - empathetic, kind, optimistic, action-oriented, and brave
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s