Senior Director, Domain Expert - HLS (Professional Services)

Role Overview

The Senior Director, Professional Services – HLS Domain Architect is a senior, client-facing leader and thought partner for Icertis Contract Intelligence and Vera AI–enabled transformations in the Healthcare and Life Sciences sector. This role advises senior business and technology executives across pharma, biotech, medical devices, healthcare providers, payers, and health-tech on modernizing contracting and obligation management for complex products, services, and ecosystem partnerships. You will own end-to-end business and solution architecture for HLS use cases, shaping programs that deliver measurable outcomes in compliance, speed-to-market, revenue integrity, and risk management.

Working closely with Engagement Leads, Solution Architects, Product, and Engineering, you will design and co-deliver AI-first programs that connect Icertis with core HLS systems such as R&D and clinical platforms, safety and quality systems, ERP, CRM, pricing and market access tools, and provider/payer administration platforms.

Where You’ll Work – Travel

• Location: United States (remote or office-based, per company policy).

• Travel: Ability and willingness to travel domestically and internationally for key workshops, program reviews, and executive engagements.

The Team

You will report into the Professional Services organization and partner closely with Product, Engineering, Sales, PreSales/Solution Advisory, Delivery, and Customer Success to ensure HLS customers realize the full value of Icertis and Vera AI across their contract and obligation lifecycles.

Equal Opportunity

Icertis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, considering qualified applicants regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

What You’ll Do

HLS strategy and domain leadership

• Act as a trusted strategic advisor to senior stakeholders across R&D, Clinical, Medical Affairs, Commercial, Market Access, Procurement, Legal, Compliance, and IT for CLM and contract intelligence initiatives in HLS.

• Shape multi-year transformation roadmaps that leverage Icertis and Vera AI across use cases such as clinical trial and investigator agreements, CRO and vendor contracts, market access and payer agreements, provider and distribution contracts, rebates and pricing, GPO/IDN agreements, safety and quality-related contracts, and real-world evidence partnerships.

• Bring an informed perspective on HLS regulatory, compliance, and risk themes (e.g., GxP, promotional compliance, anti-kickback/anti-bribery, transparency and spend reporting, data privacy and patient data, safety reporting) and translate them into contract data, process, and control requirements.

Business and solution architecture

• Own the end-to-end CLM and contract intelligence architecture for HLS clients, spanning ICI, Vera apps, and key platforms such as ERP, CRM, R&D and clinical systems, PV/safety, quality, pricing and contracting, data platforms, and document management.

• Define target-state processes and operating models for how contracts and obligations are authored, negotiated, approved, executed, and monitored across the HLS value chain (R&D, clinical, launch, commercial, and post-market).

• Translate business outcomes into solution designs, configuration choices, AI use cases, and integration patterns that leverage Icertis best practices while accounting for HLS-specific constraints like regulatory audits, data residency, patient data protections, and complex approvals.

Sales advisory and program inception

• Lead late-stage sales and deal shaping as the senior HLS architect—validating scope, solution options, delivery feasibility, and risk posture for strategic opportunities.

• Develop compelling HLS-specific value propositions and business cases, linking contract intelligence to metrics such as time-to-start for trials, speed-to-market, discount and rebate governance, revenue leakage reduction, compliance risk reduction, and ecosystem collaboration.

• Ensure smooth handover from Sales/PreSales into Professional Services, with clearly documented assumptions, constraints, high-level designs, and success measures.

Delivery ownership and governance

• Serve as solution owner/architect across multiple complex HLS programs, maintaining architectural integrity, roadmap alignment, and adherence to Icertis implementation and security best practices.

• Partner