Registered Nurse Supervisor

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented.

At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives.

The Registered Nurse Supervisor is responsible for the overall daily workflow, clinical quality, and operational performance of a remote team of up to 20 Registered Nurses (RNs). This role requires a balance of clinical auditing and performance coaching to ensure compliance with clinical quality standards, while also holding the team responsible for achieving defined productivity metrics in a remote work environment. This individual will also serve as a key partner in meeting the ongoing training and education needs of the team. This role will report directly to the Registered Nurse Manager. 

Required Skills

• Clinical Proficiency: Active, unencumbered Registered Nurse (RN) compact license and strong clinical knowledge to effectively conduct RN performance and documentation audits.
• Leadership and Coaching: Exceptional performance coaching and mentoring skills for addressing performance concerns, providing structured feedback, and managing the overall performance of direct reports.
• Remote Management: Proven ability to successfully lead, motivate, and manage a team of up to 20 RNs in a fully remote work environment.
• Operational Acumen: Strong analytical skills with the ability to interpret and utilize productivity metrics and operational data to manage workflow and drive team accountability.
• Interpersonal Communication: Excellent verbal and written communication skills necessary for team leadership, conducting productive 1:1 meetings, and collaborating effectively with the Training Supervisor.
• Administrative Oversight: Highly organized with demonstrated proficiency in administrative duties, including managing schedules, PTO requests, time off, and other necessary team administration.
• Recruitment Support: Experience participating in the interviewing and selection process for new team members

Key Responsibilities

• Operational Performance Management: Oversee and manage the day-to-day workflow for a remote team of up to 20 RNs. Hold team members accountable for achieving productivity metrics and operational standards critical to the program's success.
• Clinical Auditing and Quality: Conduct regular audits of RN performance and documentation to assess compliance, clinical quality, and adherence to established protocols.
• Performance Coaching: Identify performance concerns and provide structured, supportive coaching to team members, utilizing audit findings and productivity data.
• Team Leadership: Conduct regular 1:1s and manage the overall performance of direct reports, including implementing performance improvement plans as necessary.
• Training Collaboration: Work in close partnership with the Training Supervisor to ensure all clinical education and ongoing training needs for the team are fully met.
• Day to Day Oversight: Manage and maintain the team schedule to meet operational needs, including the handling of PTO, time off requests, and other necessary administrative duties.
• Recruitment and Selection: Be actively involved in the interview and selection process for new RN team members.

Focus Areas (Time Allocation Split)

The role's time will be split across the following key functional areas:

• Clinical Auditing and Coaching (25%)
• Operational Performance and Productivity Management (25%)
• Clinical Education Support (10%)
• Biweekly 1:1s and Performance Management (25%)
• Team Meetings and Other Duties As Assigned (5%)
• Patient/Clinical Care (10%)

Required Experience

• Minimum of 5 years of experience as a practicing Registered Nurse (RN). 
• Active, unencumbered compact RN license is required, with additio