Senior Program Manager - Patient Access Support Services - ZEPOSIA

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Summary:

The Senior Program Manager - Patient Access Support Services - ZEPOSIA (Senior PM) will play a key role in the management of our Patient Access & Support Services (PASS) across the BMS portfolio with a primary focus on ZEPOSIA patient support programs. This individual will work closely with hub vendors to monitor activities for quality and consistency. This position is ideal for someone who enjoys the day-to-day interactions that support patient access to medications and treatment. This person will be responsible for leading the launch and management of complex or high-volume programs. The Senior PM will respond to and resolve escalated customer issues and serve as a resource for PMs, internal matrix partners, and external vendors. The Senior PM manages the creation of reimbursement materials and validates that they meet compliance requirements and legal approval process using internal content management platforms. The Senior PM will incorporate a patient-centric approach in their commitment to help minimize reimbursement and access barriers for BMS patients.

Responsibilities:

• Leads operational and program management for assigned brand(s)

• Lead the development of supporting materials for execution of strategies and initiatives in support of programs (e.g., brochures, training materials, program updates, organization messaging, etc.)

• Act as a subject matter expert on the reimbursement and access landscape

• Educate matrix partners about BMS programs, policies, procedures, and resources for ZEPOSIA

• Mentor and support Program Managers’ development of knowledge and skills

• Collaborate with BMS Access Reimbursement Managers (ARMs) and PASS leadership on individual case management or program needs

• Collaborate with BMS cross-functional team members to resolve access and reimbursement issues

• Coordinate services between the patient support hub, specialty pharmacies, Centers of Excellence, and other key community accounts

• Use data and analytical dashboards to identify and act on patient access and program performance trends

• Collaborate with copay team and manage GTN and budgeting for copay programs for assigned brand(s)

• Support programs (independently or with a matrix team) by performing industry benchmarking, stakeholder analysis and market research, and patient and provider surveys to ensure BMS is launching and operating successful programs

• Respond to and resolve broader and more complex escalated issues

• Collaborate with matrix partners to create and implement vendor contracts; monitor and manage vendor contracts and annual program budgets

• Any other duties needed to help drive to our vision, fulfill our mission, and abide by our organization’s values

Program Excellence:

• Actively collaborates across VAP to ensure aligned patient access strategy (i.e., identifies and addresses current and anticipated gaps while making changes to tactics, tools and communications as needed)

• Supports a new brand or indication launch by leading the development of program Business Rules, processes, materials, and hub, vendor, and field team training

• Develops program launch execution plan as part of launch master planning with PASS, internal matrix teams (i.e., Brand), and external vendors

• Tracks and holds vendors accountable for Key Performance Indicators (KPIs) defined in contracts

• Communicates with field and office teams about program changes, with a focus on potential impact on customer and patient access experience

• Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize