Senior Endpoint Device Engineer (ConfigMgr/Intune/EntraID)

Leidos is seeking an Endpoint Device Management Engineer to support the Federal Trade Commission (FTC) contract. You will work independently in a fast-paced and diverse environment to drive positive operational outcomes and customer service delivery. The role will review existing Tier 2 solutions to end point device issues and work with the team to enhance speed to resolution with lessons learned. The candidate will support a management team that encourages career development and growth across all levels.  The successful candidate will have strong time and task management, critical thinking and problem-solving skills, and the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools.

This position has a full scope of endpoint device management including Tier 3 end user support that includes hardware, software and mobile device support and will assist in designing and building cutting edge solutions to solve complex problems with the right technologies, working through an agile development and release process to support critical customer mission goals. They will also support research, engineering, risk analysis, and development of innovative solutions to support operational missions. This work includes engineering and designing robust infrastructure, end-point capabilities, cloud implementations and support enterprise operations with escalated Tier 3 issues and problems and creatively develop solutions to resolve end point device user issues.

This position has a full scope of endpoint device management including Tier 3 end user support that includes hardware, software and mobile device support and will assist in designing and building cutting edge solutions to solve complex problems with the right technologies, working through an agile development and release process to support critical customer mission goals. They will also support research, engineering, risk analysis, and development of innovative solutions to support operational missions. This work includes engineering and designing robust infrastructure, end-point capabilities, cloud implementations and support enterprise operations with escalated Tier 3 issues and problems and creatively develop solutions to resolve end point device user issues.

Tasks of the Role:

• • Engineer, deploy, and provide sustaining engineering support for our customer program. Focus 60% engineering/automation and 30% Tier 3 escalations (10% lab/POC). Your mandate is to reduce escalations through automation, telemetry, and self-service

• • Provide support and consultation on the design, plan, execution, and deployment of Exchange Online, OneDrive, SharePoint Online, MS Teams and Windows 11 OS, ensuring compliance with FISMA, SP800-53 Rev5, and M-22-09 Zero Trust principles.
  • Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables in endpoint device management and Tier 3 end user support.
  • Responsible for entire projects or processes within the technical area of endpoint device management.
  • Develops technical solutions for endpoint device management that require collaboration with internal experts, deep analyses, and understanding of impact on end-product/solution.
  • Communicates with internal and client project team members, particularly in the context of Tier 3 end user support.
  • Works to influence team members regarding solution design, process, and/or approaches in endpoint device management.
  • Provide technical and operational subject matter experience and expertise with some of the following: Microsoft Configuration Manager (current branch), Microsoft Intune (Endpoint Manager), co-management, Entra ID (Azure AD), Windows Autopilot, Windows Update for Business, Defender for Endpoint, Conditional Access, BitLocker, PowerShell/Graph API automation, application packaging, Intune Data Warehouse/Power BI, KQL (Defender/Log Analytics).
  • Provide strategic planning for ongoing engineering designs, development, and improvement of infrastructure, including requirements and implications as they relate to contractual and business requirements and recommend solutions to Management for consideration, with a focus on endpoint device management.

Basic Qualifications:

• • Requires a bachelor's degree with a minimum of 7 years of prior experience in enterprise endpoint engineering and device management with experience in Intune co-management and Tier 3 end user support. In lieu of a degree, 11 years of experience in these areas may be considered.
  • Loca