Regional Manager - CTX Central

Position: Regional Manager (RM) 

Reports to: Regional Director (RD) 

Department: Operations 

Purpose: Leads a team of club managers in a designated region to ensure compliance with Excel and Planet Fitness policies, practices, and objectives. Responsible for club-to-club operations, driving exceptional member experiences through +1% member service, and achieving financial success. 

Duties and Responsibilities: 

• Lead the Senior General Manager (SGM), General Manager (GM), and Assistant Manager (AM) of each location in an assigned region, in planning and implementing strategies to attract and keep members based on Excel Core Values. 
• Create/Utilize club reporting (Team Performance Tracker) and platforms to align with company metrics and KPI (Key Performance Indicators) expectations.  
• Audit Excel Key Performance Indicators (KPIs) to ensure clubs are meeting or exceeding preset goals. 
• Conduct regular club inspections to ensure equipment, facilities, and team players meet safety, cleanliness, friendliness, and Excel Fitness standards. 
• Inspect each club’s structural and visual appearance (from the parking lot to the interior) to ensure company standards are met and report needed repairs/updates to the RD. 
• Ensure all locations follow the prescribed marketing and pricing promotions. 
• Hold weekly calls with GM/AM to cover important updates and answer questions. 
• Support club management to ensure club operations are running and all work shifts are covered.  
• Maintain availability while off shift to be a direct contact for club management to help field operational questions and/or emergencies. 
• Fill in (or ensure appropriate coverage) for the GM or AM when they are unavailable to work as scheduled. 
• Required to be available during company Peak Season/Sale Expirations when needed to support club needs. 
• Communicate with members and create an elevated level of member service. 
• Identify hiring and training needs by ensuring that the GM, AM, and all team players meet Excel standards. 
• Train and implement Excel and/or PF Corporate systems, procedures, and updates with the GM/AM (or in place of the GM/AM if required). This could include scheduling group training sessions and meetings with the team off-site or inside the club. 
• Lead by example and ensure all club managers adhere to and enforce company policies and guidelines and promptly address actions that do not comply with set practices. 
• Collaborate with RD, GM, AM, and HR when conducting team player counseling, corrective actions, and terminations. 
• Guide club managers to cultivate the next generation of leaders within the club by proactively identifying the strengths and training opportunities for each team player.  
• Encourage personal and professional development of club management by holding regular discussions to align individual goals with their Excel career path. 
• Develop GMs to prepare them for a future RM role through cross-training, delegation, mentoring, and ongoing performance feedback. 
• Conduct Team Player Assessments (TPAs) and competency evaluations for GMs biannually.   
• Hold club managers accountable for meeting company standards, audit daily paperwork, resolve escalated member issues, and follow through with necessary coaching and performance management. 
• Audit/Approve club inventory and guide GM on placing necessary orders. 
• Confirm all locations in an assigned region are meeting their budgetary hours. 
• Audit/Approve all HRIS items, including but not limited to payroll items, timecards, bonus submissions, time off requests, team player onboarding and offboarding tasks, and job requisition postings. 
• Authorize expenditures and refunds. 
• Submit, audit, and approve all BMO expenses. 
• Work closely with RDs to set yearly and quarterly budgets for locations and audit thereafter to ensure locations are meeting budget guidelines. 
• Partner with the local communities by attending chamber events, expos, Boys and Girls Club events, and other general community service events to promote Planet Fitness. 
• Represent Excel Fitness at regional events, new club openings and conferences to “Build Communities through Fitness” with key stakeholders.  
• Work with RD in opening new clubs in the region by helping set up and oversee presale activities to support a successful club opening. 
• Work with the Construction Department on new club builds and assist in providing updates on the construction of clubs, as well as be a liaison between the department and General Contractor as requested. 
• Partner with the Construction department on remodel and renovation schedules, member u