Jobs and Careers
CJ
Customer Service Rep - Elwood - (Monday - Friday; 7:30am - 4pm)
CJ LogisticsElwood, Illinois, United States, United Statesfull_timeVerifiedPosted 11 Dec 2024
About the role
The Customer Service Representative is responsible for activities in the Welcome Center or Customer Service Office and is the primary point of contact for all internal and external customer interfacing communication. The CSR is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is error-free. The CSR provides internal and external information for a predominant portion of the day. The CSR is also responsible for knowing the Shipping & Receiving Clerk functions and can perform Customer Service and the Shipping and Receiving function if needed. 1st Shift- Monday- Friday 7:30 Am - 4:00 PMPosition Responsibilities
- Provide a strong level of customer service to internal and external customers
- Maintain inbound and outbound schedules
- Complete paperwork to make sure it is error free and prepare orders for distribution to forklift operators
- Process and schedule all carrier appointments
- Communicate with customer on scheduling issues
- Sign driver in and out of the facility; verifying all paperwork
- Assign dock doors to the inbound and outbound loads
- Maintain door accuracy and yard report for trailer inventory
- Process Bills of Lading and associated shipping and receiving documents
- Reconcile inbounds with packing slips and coordinate drop lot activity
- Work closely with shift management and leads to accomplishing shift goals
- Report errors and/or issues to the appropriate member of leadership to ensure accuracy
- Participate in all training programs provided
- Perform all duties in a safe and timely manner
- High School Diploma / GED equivalent required
- PC Experience with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Previous AS 400 and/or warehouse management systems (WMS) experience preferred
- Detailed oriented with the ability to perform multiple task in fast moving environment
- Previous shipping & receiving experience in a warehouse environment
- Good interpersonal skills and ability to work with internal and external customers
- Basic math and reading skills to perform job tasks and complete necessary paperwork.
- Ability to follow oral and/or written instruction
- Competitive compensation package
- Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
- Growing company with a performance record that continues to climb!
- Open-door work environment
- High Performance culture with a focus on a growth mindset where continuous improvement is embraced
- Opportunities for advancement!
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