Vice President Tech Core (Global IT Infrastructure)

<p><span><span><span><b>Vice President Tech Core (Global IT Infrastructure)</b><br/>  </span></span></span></p> <p><span><span><span><b>Purpose &amp; Overall Relevance for the Organization:</b></span></span></span></p> <p><span><span><span>The VP Tech Core will oversee the global IT infrastructure, ensuring the design, delivery and maintenance of high-quality services. This role is critical in managing networks, digital workplace tools and end-user services across offices, retail stores and distribution centres. With responsibility for a global team of ~130 FTEs the VP Tech Core ensures a secure, reliable and cost-effective IT infrastructure that supports business needs. The individual will champion innovation in service management, operational excellence and work closely with cross-functional teams to drive IT transformation.</span></span></span></p> <p><span><span><span> </span></span></span></p> <p><span><span><span><b>Key Responsibilities:</b><br/> 1.    Leadership &amp; Strategic Direction</span></span></span></p> <ul> <li><span><span><span><span>Develop and execute the global strategy for IT infrastructure and operations, ensuring alignment with overall business objectives and growth.</span></span></span></span></li> <li><span><span><span><span>Lead and mentor the Tech Core team, cultivating a high-performance culture focused on accountability, collaboration, and innovation.</span></span></span></span></li> <li><span><span><span><span>Manage an external services and project budget ensuring optimal resource allocation and cost efficiency.</span></span></span></span></li> <li><span><span><span><span>Partner with the Cybersecurity team to mitigate risks and ensure compliance with industry standards.</span></span></span></span></li> </ul> <p><span><span><span> </span></span></span></p> <p><span><span><span>2.    Operational Excellence &amp; Service Management</span></span></span></p> <ul> <li><span><span><span><span>Oversee all IT service management functions, including service desk operations, ensuring high levels of customer satisfaction and effective resolution of incidents.</span></span></span></span></li> <li><span><span><span><span>Develop and implement IT service management strategies, policies, and procedures to optimize operational efficiency.</span></span></span></span></li> <li><span><span><span><span>Optimize service delivery platforms to enhance efficiency, scalability, and user satisfaction.</span></span></span></span></li> </ul> <p><span><span><span> </span></span></span></p> <p><span><span><span>3.    Network &amp; Connectivity Management</span></span></span></p> <ul> <li><span><span><span><span>Lead global network management, ensuring the performance, security, and scalability of LAN, WAN, Wi-Fi, and cloud environments.</span></span></span></span></li> <li><span><span><span><span>Collaborate with external vendors to manage hosting solutions and ensure the availability and reliability of IT services across cloud and on-premise systems.</span></span></span></span></li> <li><span><span><span><span>Ensure adherence to Service Level Agreements (SLAs) and manage vendor relationships to guarantee service quality.</span></span></span></span></li> </ul> <p><span><span><span> </span></span></span></p> <p><span><span><span>4.    Digital Workplace &amp; End-User Services</span></span></span></p> <ul> <li><span><span><span><span>Drive the delivery of digital workplace tools, telephony systems, meeting room technologies, and first-level support to ensure seamless user experiences across global locations.</span></span></span></span></li> <li><span><span><span><span>Ensure continuous improvement in field services, hardware provisioning, and service desk performance to meet evolving business needs.</span></span></span></span></li> <li><span><span><span><span>Define and implement a comprehensive digital workplace strategy that supports business goals and encourages innovation.</span></span></span></span></li> </ul> <p><span><span><span> <br/> 5.    Global Project Delivery</span></span></span></p> <ul> <li><span><span><span><span>Lead a global portfolio of infrastructure projects, ensuring timely execution, cost efficiency, and alignment with business priorities.</span></span></span></span></li> <li><span><span><span><span>Establish and monitor key performance indicators (KPIs) to measure project success and overall operational effectiveness.</span></span></span></span></li> </ul> <p><span><span><span> </span></span></span></p> <p><span><span><span>6.    Governance, Risk &amp; Compliance</span></span></span></p> <ul> <li><span><span><span><span>Ensure that IT infrastructure complies with governance, risk, and regulatory requirements. Maintain proactive monitoring and risk management practices to safeguard the organization’s IT assets.</span></span></span></span></li> </ul> <p><span><span><span> </span></span></span></p> <p><span><span><span><b>Key Relationships:</b></span></span></span></p> <ul> <li><span><