Senior Strategy Manager, Customer Segment Strategy (Health Systems)

The Opportunity

As the Senior Manager, Customer Segment Strategy - Health Systems, you will lead the development of access and contracting strategy recommendations across Genentech’s portfolio of products for key customers within the Health Systems segment. Acting as a critical subject matter expert, you will provide analytical rigor, strategic recommendations, and negotiation strategies to Customer Engagement (CE) Account Teams and Market Access leaders. This role bridges the gap between CE Account Teams, Squads, and Pricing, Contracting, and Distribution (PCD) leads, ensuring a customer-centric approach that directly impacts Genentech's P&L and patient access.

• Lead the development of access and contracting strategies from concept through execution to maximize patient access and protect Genentech's profitability across the Health Systems segment.

• Act as the strategic liaison between CE Account Teams, PCD, External Affairs, Legal, and Squad/Access Business Partners to align customer strategies with Brand and Therapeutic Area priorities.

• Navigate ambiguity to lead high-impact, cross-portfolio initiatives for new customer types or segments requiring innovative access approaches.

• Provide robust negotiation support and relevant talking points to account teams, participating directly in customer-facing engagements as appropriate.

• Synthesize contract performance insights across key customers to share scalable learnings with senior leaders, influencing product-level contracting strategies.

• Partner with Segment and Regional account leadership to build strategic alliances, support account planning, and resolve complex reimbursement challenges.

• Monitor and analyze industry trends, policy reforms, and customer evolution to proactively mitigate risks and leverage emerging commercial opportunities.

Who You Are:

• Bachelor’s Degree in relevant discipline  

• 5+ years of relevant work experience in the pharmaceutical industry, such as: payer or contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, and/or managed care finance

• 5+ years of work experience in a Market Access function

• Broad and diversified US Market Access experience to include multiple therapeutic areas 

• Expert in pricing, contracting, distribution and/or policy strategies within US segment landscape 

• Significant experience in developing and executing access strategies

• Deep understanding of reimbursement environment and strategy within a segment; Demonstrated success collaborating with and influencing amongst cross functional teams 

• Strategic mindset for proactively identifying problems and generating solutions across a complex and changing environment 

• Excellent verbal and written communication skills with an ability to effectively present to and engage with a wide range of audiences

Preferred Qualifications:

• MBA or other advanced degree 

• Direct customer experience in relevant segment

Location

• Primary preferred location is South San Francisco at our Genentech Campus, however position is full-time remote-eligible 

• Relocation benefits are NOT offered on this posting

If remote, incremental travel may be expected to facilitate cross-functional relationship development and stakeholder engagement, and must be available to travel on short notice for on-site support. 

Travel: Estimated 25% travel includes account planning and customer interactions.
 

The expected salary range for this position based on the primary location of South San Francisco, CA is $161,000/yr to $299,000.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

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Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applican