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Clear Channel Outdoor

                                                                                                     

Job Summary:

CCO Technology is seeking a Managing Technologist on the Solution Delivery team. As Manager, Front Office Technology, you will lead the engineering and delivery practice for our front office technology portfolio — a platform-centric environment anchored by Salesforce and complemented by integrated applications that support our sales and revenue operations. You will own the day-to-day execution of a blended onshore and offshore engineering team, drive platform delivery through agile methods, and serve as the primary technology interface to Sales Operations.

                                                                                                    

Job Responsibilities

Delivery & Execution

• Monitor critical transactions, integrations, and operational workflows to ensure system reliability.
• Manage the front office technology backlog — prioritizing features, enhancements, and operational work across Salesforce and supporting applications.
• Lead agile ceremonies and drive sprint-level delivery across a blended team of onshore engineers and offshore contractors.
• Translate business requirements into clearly defined development tasks, user stories, and technical specifications in partnership with a senior strategy lead and Sales Operations stakeholders.
• Oversee testing, documentation, and approval of platform changes in compliance with SOX/ITGC controls, including Salesforce change management requirements.
• Ensure timely production releases, stakeholder verification, and end-user acceptance testing.
• Monitor platform health, critical integrations, and automated workflows to ensure system reliability and performance.

Support & Optimization

• Lead the team in resolving production incidents and fulfilling service requests promptly.
• Analyze support trends and stakeholder feedback to identify areas for platform improvement.
• Drive continuous improvement in front office processes through technology.

Compliance & Governance

• Support compliance activities including application walkthroughs, evidencing controls, and role maintenance.
• Ensure change management documentation and audit evidence is complete and accurate for all production releases.
• Collaborate with internal and external auditors to meet regulatory requirements.

Job Qualifications

Education and Certifications

• Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience
• Salesforce certifications (Administrator, Platform App Builder, or equivalent) a plus; platform literacy and delivery credibility matter more than credential count

Work Experience

• 8+ years full-time employment in technology-related roles (i.e., technology consulting, corporate IT, tech startup) with increasing levels of responsibility
• 5+ years managing the delivery of enterprise-class business software, with meaningful experience in Salesforce, sales technology, or revenue operations platforms.
• 3+ years utilizing agile delivery methods, practices, and frameworks (ie., Scrum, Kanban, FDD, Lean)
• 3+ years leading, mentoring and managing the performance of technology service delivery teams
• 2+ years developing domain knowledge of core business functions, processes and enabling technologies
• 2+ years of hands-on or oversight experience with Salesforce and/or other cloud-based CRM software platforms and services  

Skills

• Strong organizational and time management skills with a detail-oriented approach to delivery.
• Project and program management capabilities across concurrent workstreams.
• Excellent verbal and written communications skills, including the ability to translate technical work for business stakeholders.
• Able to manage offshore delivery relationships effectively across time zones and communication styles.
• Self-starter with a diligent work ethic and demonstrated flexibility in a dynamic environment.
• Able to multi-task and stay calm under pressure; effective at identifying root cause and driving fast resolution.

Competencies

• Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information a