Account Strategist

#TeamNextdoor

Nextdoor is where you connect to the neighborhoods that matter to you so you can belong. Our purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Neighbors around the world turn to Nextdoor daily to receive trusted information, give and get help, get things done, and build real-world connections with those nearby — neighbors, businesses, and public services. Today, neighbors rely on Nextdoor in more than 315,000 neighborhoods across 11 countries.

Meet your Future Neighbors

The Account Strategy Team sits within our Revenue Operations organization, and is responsible for executing advertising campaigns and helping to build a world-class advertising platform. The team, which is spread across the US as well as UK, works to earn the trust of our fellow teammates and internal partners everyday, is customer obsessed by focusing on campaign performance, acts like owners by managing a large book of business, and invests in community by knowledge sharing, training and being a resource to other teams in the revenue organization. At the end of the day, our purpose is to fully own the success of our clients. 

The Impact You’ll Make

As an Account Strategist, you will partner closely with your teammates as well as our Account Managers (AM), Client Partners (CP), and product team. You will be a critical partner in building and executing campaigns, as well as performance optimizations and analysis during and after the campaign. Day-to-day functions include building and trafficking direct-sold campaigns, assisting on self-service campaigns, partnering with your cross-functional partners, optimizing for client performance goals, and troubleshooting issues/challenges as they surface. If you're great with people, insanely detail-oriented, a creative problem solver, and eager to share your unique knowledge and experience to help strengthen and grow our team while learning a lot in the process, we want to hear from you!

Your responsibilities will include: 

• Build, flight, QA, and optimize advertising campaigns
• Monitor and solve campaign-related issues; test/troubleshoot new ad products 
• Experiment and learn quickly. Use creative problem-solving skills and internal and external data to optimize campaigns towards client performance goals (such as CTR, CPA, ROAS, ROI) 
• Analyze data using statistical software; convert complex data and findings into understandable tables, graphs, and written reports
• Show flexibility and willingness to handle miscellaneous operational tasks and advertiser requests
• Ensure quality control across all campaigns by partnering with Account Management to confirm accuracy of materials, enforcing a structured QA system, and contributing to seamless pre-launch communication between teams
• Proactively look for ways to improve process, take initiative to run tests and experiment 
• Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
• Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values  

What You’ll Bring To The Team

• 2+ years experience in ad operations, campaign management, optimization strategy, project management, or other operational role
• Experience trafficking/managing campaigns with awareness and performance goals, as well as the ability to use client data to optimize towards performance goals
• High-level verbal and written communication skills
• Exceptional organization and time management skills
• Ability to thrive in a fast-paced, high-volume, and deadline-driven environment
• Demonstrated problem solving and troubleshooting skills
• An inquisitive mind and analytical mindset 
• Strong Excel skills (pivot tables, VLOOKUP, macros)
• Bold in sharing feedback and perspective - good ideas come from everywhere
• A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods

Bonus Points

• Experience running programmatic campaigns

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create one overall rewards package.

The starting salary for this role is expected to range from $70,000 to $105,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

Importantly, the compensation for this role also includes a variable incentive component, whi