Multi Unit Convenience Store Manager

Essential Functions

• Develop and Mentor FSA Tribal Members within your department.
• Assist the VP of business development and Retail Operations with developing new businesses.
• Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Control all day-to-day processes that are carried out in the store such as display of goods, allotting the duties to the members of the sales team, managing the number of team members, supervising, imparting training to the new team members, etc.
• Forecast future budgeting and staffing needs based upon information supplied.  Understands and implements departmental objectives, standards, guidelines, and budgets to maximize the revenues at the facility level. 
• Creates daily, monthly, and quarterly sales revenue reports through Excel spreadsheets and various revenue reporting systems at facility level for reporting P/L for the C- Store. 
• Forecast future sales based on industry, market, and seasonal promotions at a facility level to generate growth for retail operations.
• Coordinate Vendor set- ups on formal training of sales, logos, and product displays of new items or promotional items for staff to enhance sales of merchandise. 
• Manage overall team member development, and job performance including but not limited to team member scheduling, annual evaluations, team member development, and performance management.
• Responsible for all financial transactions at retail locations.
• Responsible for having knowledge of advertising and promotional displays.
• Responsible for helping in the design of policies and strategies which will attract customers and increase profits.
• Responsible for attending monthly strategic planning meeting.
• Understand and comply with established appearance standards.
• Understand and comply with the attendance policy of the casino.
• Understand and comply with the Eye-Hi-Goodbye program.
• Performs other related duties as may be assigned by reporting senior.
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Core Competencies

• Leadership: Able to assume a role of authority as necessary; set an example for coworkers; delegate responsibility and empower team member to make decisions; provide constructive feedback to others.
• Influence & Persuasion: Able to convince others in both positive and negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.
• Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise without supervision.
• Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
• Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team members; listen well.
• Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
• Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility: Able to remain open-minded and change opinions based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.  
• Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellenc