VP, Global Professional Services

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

**Candidate Note: This role is 100% remote for candidates based in the US**

EDB is seeking a dynamic and experienced VP, Global Professional Services, to lead and scale our post-sales services organization, ensuring successful onboarding, implementation, and ongoing customer value realization. As a key member of the leadership team, you will drive customer satisfaction, retention and growth by delivering high-impact, repeatable services that support our EDB PG AI Platform and Solutions. 
This role will be responsible for building a world-class services organization, developing strategic-service offerings, and ensuring strong alignment between customer success, product, sales and support functions. 

Your impact will be:

Leadership & Strategy:

• Set the vision and strategy for the professional services organization, aligning with company goals and customer needs
• Lead, mentor, and grow a high-performing team of project managers, implementation consultants, and technical experts
• Define and drive the professional services business model, including revenue targets, utilization goals and margin optimization

Service Delivery Excellence

• Oversee end-to-end delivery of implementation projects, custom solutions, and technical engagements with enterprise and mid-market customers
• Ensure delivery is on time, within scope, and with high customer satisfaction
• Develop standard methodologies, tools and frameworks to ensure consistent, scalable delivery across projectsDevelop partner strategies to enhance and supplement the services needs of our global customers

Customer & Stakeholder Engagement

• Act as a senior executive sponsor and trusted advisor to key clients
• Partner with Sales to implement scalable growth strategies to identify and drive expansion opportunities within the customer base as well as increasing retention.
• Collaborate with the Product team to enhance the customer experience, including serving as a key stakeholder in influencing product roadmap based on external customer needs and expectations.
• Drive customer advocacy and identify expansion opportunities through services-led engagements

Operational Performance:

• Establish KPIs to measure success across delivery, revenue, margin and customer satisfaction
• Implement systems and processes to improve efficiency, forecast resource needs, and manage project pipelines
• Own the services P&L, including revenue forecasting, cost control and profitability

What you will bring:

• 15+ years of demonstrated leadership in managing the financial performance of a services organization, delivering industry standard gross margins and metrics via effective resource allocation, utilization optimization and rigorous project cost control
• Proven success leading services organizations through growth and transformation
• Strong background in customer engagement, project delivery, and solution consulting
• Experience managing P&L and driving revenue growth through value-added services
• Excellent executive communication, negotiation and relationship-building skills with the ability to influence at all levels
• Strong analytical and problem-solving skills; data driven decision maker
• 20% travel

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefit