Operations Coordinator (ZR_20312_JOB)

This is a remote position.

• Maintain an up-to-date list of active and inactive clients in the BANG system.
  
• Track and manage client session hours to ensure accurate record-keeping.
  
• Oversee tutor and client matching to optimize learning outcomes and satisfaction.
  
• Provide basic troubleshooting and support for the BANG system to ensure seamless functionality.
  
• Identify and implement process improvements to enhance operational efficiency.
  

• Manage daily email correspondence, including role-based and work emails from clients and tutors, ensuring timely and professional responses.
  
• Create, review, and maintain policies, procedures, service agreements, and contract documents for clients, tutors, and staff members, ensuring compliance with industry standards and regulations.
  
• Coordinate with the ICT team to set up and manage email accounts, extension numbers, and other digital infrastructure for new team members.
  
• Delegate and coordinate tasks among administrative staff, recruitment teams, and education consultants to streamline operations.
  
• Develop and maintain communication platforms such as Jam Cyber, WhatsApp, and other tools to enhance team collaboration and client engagement.
  
• Serve as the primary administrator for critical office applications, including DocuSign, Indeed, Ezidebit, and other digital platforms.
  

• Prepare, process, and validate payroll for tutors and staff, ensuring accuracy before endorsing it to the bookkeeper for final payment processing.
  
• Generate Australian Super Member ID Numbers for new tutors and ensure compliance with superannuation requirements.
  
• Oversee and manage the creation, processing, and maintenance of invoices, quotes, and billing for clients.
  
• Maintain accurate financial records and support audits, reconciliations, and reporting as needed.
  

• Develop and implement best practices for administrative, financial, and operational workflows.
  
• Ensure all policies and procedures align with legal, compliance, and company standards.
  
• Monitor and update contracts, service agreements, and operational guidelines to reflect industry changes.
  
• Work collaboratively with leadership to improve processes, minimize risks, and enhance efficiency.
  

• Provide basic troubleshooting and internal IT support for office applications and business tools.
  
• Liaise with external IT teams or service providers when advanced technical support is needed.
  
• Monitor and maintain data security protocols across digital systems.
  

Requirements

• Strong organizational and multitasking abilities to manage multiple priorities efficiently.
  
• Experience in payroll processing, invoicing, and financial documentation.
  
• Proficiency in all office applications, particularly Google Sheets, Google Docs, and Microsoft Office (Excel, Word, Outlook, etc.).
  
• Excellent verbal and written communication skills to coordinate across multiple teams and stakeholders.
  
• Ability to draft, review, and implement policies, procedures, service agreements, and contract documents for clients, tutors, and staff members.
  
• Strong problem-solving skills with an ability to identify gaps and implement solutions.
  
• High attention to detail