Senior Manager Sales Operations

Compensation Data

NA

Company Overview

With $5 billion in revenue and 3,500+ employees in the U.S. and Mexico, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 465 franchised tire and automotive service centers under Big O Tires®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.      

Description

The Senior Manager, Sales Operations, plays a critical leadership role in driving operational excellence across TBC Wholesale’s sales operation organization. This role serves as the primary liaison between key customers and internal teams, ensuring seamless execution of sales strategies, service delivery, and issue resolution. In addition, this position oversees Demand Planning and Sales & Operations Execution (S&OE), aligning supply chain capabilities with customer demand to optimize service levels, inventory, and profitability.

 

This is an onsite position located in Palm Beach Gardens, FL

 

A minimum of 4 days a week is required in the office for this position (allowing for one day a week to be remote).

 

 

Job Responsibilities

Sales Operations & Customer Engagement

• Primary point of contact for Channel Leaders & Key account customers, ensuring high levels of service, responsiveness, and satisfaction. 
• Lead the development and execution of strategic service & sales offerings tailored to Customer Channel.
• Plan and co/lead the Dealer Advisory Committee Meetings.
• Guide customers to maximize programs from National Tire Brands.  Ex. Mast, Cooper medallion.
• Manage contractual obligations including pricing, compliance, and service-level agreements with National Brands, MAST, Cooper ex.
• Collaborate with marketing, pricing, and inventory management teams to ensure alignment and integration of strategies, providing a unified approach to sales operations and sales channel leads.
• Resolve operational issues across the customer lifecycle, coordinating with distribution centers and internal stakeholders.
• Facilitate regular cross-functional meetings to ensure seamless communication and coordination between sales, marketing, pricing, and inventory management teams.
• Promote TBC Wholesale’s value proposition to drive growth and uncover new distribution opportunities.
• Build