Background

At Udio, our mission is to enable the next generation of music creators with state-of-the-art AI tools. As a customer success specialist, you will help field written user inquiries and ensure our amazing users have an exceptional experience when interacting with the product and company. 

Our founding team is composed of world-leading AI experts, formerly of Google DeepMind, where they built the tech behind YouTube and DeepMind’s generative music project. Between them, our founders have 4 PhDs, degrees from Harvard, Oxford, Mila, and Edinburgh, and industry experience at DeepMind, Google, Nvidia, Dropbox, Yext, and more. 

We are backed by Andreesen Horowitz, along with top talent from tech, music, and creative arts worlds, including will.i.am, Common, Tay Keith, United Masters, and Kevin Wall, Mike Krieger (co-founder of Instagram), and Oriol Vinyals (head of Google Gemini). 

Role

This is a part-time contract role position where you will become an expert on Udio product features and respond to incoming customer service requests. 

 

We expect the role to require between 20 and 30 hours per week. This position can be done remotely within the United States. 

Core Competencies

The following competencies suggest you’ll be a good candidate for this role. You don’t need to meet all the criteria below, but the more the better!

 

• Experience responding to inbound customer service inquiries
• Knowledge of Zendesk or similar customer service technologies
• Experience writing FAQs and documentation
• Ability to understand tech products and explain features to inquiring users
• Deep commitment to customer service and success
• Interest in music and AI

Our Culture

We love doing things exceptionally well, and we have fun doing so! Some cultural traits we value are: 

 

• Passion for creating products people love
• A bias towards action: shipping features to consumers at a rapid pace
• Love of music
• Deep interest in generative AI and pioneering technology
• Commitment to excellence and integrity

 

Udio’s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. 

Udio provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

The expected hourly rate for this role is $25.00 to $50.00. Rate will vary based on level, work experience, performance, and other factors evaluated during the hiring process.