Vice President, Transformation - Global Business Solutions Center

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Transformation - Global Business Solutions Center

VP of Transformation, GBSC P&C

Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Who is GBSC?
The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what’s next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product. 
Vice President, Transformation – GBSC People & Capability (P&C)

About the Role
As Vice President, Transformation for GBSC P&C, this leader will partner to architect and lead Mastercard’s multi-year P&C modernization strategy within the GBSC—redefining how the function operates at global scale. This role is accountable for transforming the GBSC P&C technology ecosystem, governance frameworks, and service delivery model to drive measurable enterprise value in efficiency, compliance, data integrity, risk reduction, and employee experience.
Operating at the intersection of business strategy, HR operations, and technology, the VP will integrate people, process, data, and platforms into a cohesive transformation portfolio that strengthens operational resilience and enables scalable growth.

Key Areas of Accountability
• Define and lead the multi-year P&C modernization roadmap within GBSC P&C, including value case development, investment prioritization, phased delivery sequencing, and success metrics.
• Integrate payroll, Workday, talent operations, compliance, integrations, and service delivery initiatives into a coordinated enterprise transformation portfolio with clear ownership and delivery accountability.
• Translate enterprise strategy into executable transformation programs that advance scalability, simplification, and operational resilience across the global GBSC P&C ecosystem.
• Redesign and standardize end-to-end global GBSC P&C processes (payroll, benefits, onboarding, job changes, security models, talent operations) to reduce manual effort, strengthen internal controls, and improve service performance.
• Optimize the GBSC operating model to clarify decision rights, eliminate redundancy, and improve productivity at scale.
• Partner with Technology and Product organizations to enhance Workday and adjacent platforms, strengthen system integrations, and improve platform scalability and performance.
• Expand automation and responsible AI enablement to accelerate service delivery and improve employee and manager experience.
• Build and institutionalize transparent transformation governance, including executive reporting, risk oversight, and value realization tracking.
• Oversee a complex portfolio of interdependent initiatives, proactively managing sequencing, risk mitigation, and cross-functional alignment to ensure on-time, on-value delivery.
• Lead a process owner-optimization team across a hybrid delivery model of internal talent and external partners, strengthening capability, accountability, and execution discipline.
• Serve as a strategic advisor to senior leadership, providing forward-looking insights, structured escalation management, and data-driven recommendations.
• Drive sustained organizational adoption by championing simplification, accountability, and modernization mindsets across stakeholders.

Required Experience &a