Level II eVA Business Support Analyst - P0171

Title: Level II eVA Business Support Analyst - P0171

State Role Title: Procurement Manager II

Hiring Range: $57,000 - $65,000

Pay Band: 5

Agency: Department of General Services

Location: Patrick Henry Building

Agency Website: Jobs@DGS.VIRGINIA.GOV

Recruitment Type: State Employee Only - E

Job Duties

The DPS Level II eVA Business Support Analyst is part of the eVA Business and Billing Customer Care Team and is responsible for the accurate and timely accounting, invoicing, and collection of eVA fees. eVA is the Commonwealth’s Electronic Procurement Program and provides web-enabled electronic purchasing tools that are used by state agencies, other public bodies, and suppliers. These tools support requisitioning, ordering, and receiving activities of end users and professional buyers, as well as the solicitation, submission, and evaluation of electronic bids and proposals. eVA supports suppliers by providing a single web portal where they can register to do business with the Commonwealth, identify and respond to business opportunities, and access current and historical purchasing data. eVA also provides tools that support effective management of purchasing resources, leveraging of the Commonwealth’s buying power, and top-to-bottom fiscal responsibility and accountability. eVA is funded by revenue generated from eVA order transaction fees. eVA transaction fees are invoiced to suppliers, state agencies, and/or other public bodies based on criteria specified in the eVA Business Plan, the Agency Procurement and Surplus Property Manual, and other written agreements.

This positions will be located in Richmond, Virginia and must report on-site. This position is eligible for a hybrid telework schedule (telework up to 2 days/week) upon completion of an approved telework agreement.

DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. DGS is a qualifying employer for the Public Student Loan Forgiveness Program.

Minimum Qualifications

• Advanced skills with office automation products such as Microsoft Office Suite (Word, EXCEL, Outlook, and web browsers).
• Strong data analysis skills relating to collection and billing account management.
• Ability to interpret and understand impacts of procurement policy and procedures to system functions.
• Excellent customer service skills and experience with conflict management and handling difficult escalated customer situations.
• Skilled in multi-tasking and strong organizational skills; monitoring, assigning, and addressing customer inquiries while balancing priorities of other assigned workloads.
• Excellent communication skills resulting in positive, helpful oral and written communications with user agencies, vendors and fellow employees.
• Ability to function independently.
• Strong and demonstrated interpersonal skills and problem-solving abilities.
• Basic knowledge of accounting and billing procedures.
• Experience in managing customer accounts and providing customer care in a billing, delinquent accounts or a collections environment.
• Experience documenting user or system issues and escalating to appropriate support manager.

Additional Considerations

• Experience in procurement, standard business practices and contract law.
• VCA
• Experience operating the Virginia Procurement system eVA.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The selected candidate must pass a criminal background check.

The selected candidate must complete a of Statement of Economic Interest prior to first day of employment.

Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights.