Retail Personal Service Provider Lead

Who We Are

At our core, we believe in the power of unity and purpose. Together, we stand to produce safe, affordable, and sustainable products that enhances the well-being of all, including medical patients and adult-use communities.

Our mission is to drive responsible growth across every link of our value chain, expanding both vertically and horizontally through innovation, efficiency, and integrity. With a focus on multi-state operations, we're committed to creating meaningful impact for our customers, employees, and communities.

We are guided by our core values, which define how we work and who we are:

• Mutual Trust, Respect, and Dignity in every interaction.
• Best-in-Class Performance with Accountability and Care.
• A Culture of Inclusion that Celebrates Diversity and Belonging.
• A Winning Team Built on Integrity, Collaboration, and Purpose.

Together, we are shaping a responsible and sustainable future - one rooted in quality, compassion, and shared success.

What You'll Do!

As a Retail Personal Service Provider Lead, you will work under the direct supervision of the Store Management team. Your role will involve using your exceptional communication skills to liaise with all levels of the organization and ensuring that all patients receive a high level of customer satisfaction. You will be expected to lead by example in terms of customer service skills, motivating those around you to ensure that the dispensary operates efficiently, productively, and with a high degree of accuracy. Your role will be crucial in ensuring that patients feel valued and respected, and that they receive the best possible service when interacting with the dispensary.

Job Responsibilities:

• Serve as Key Holder by opening and/or closing the dispensary
• Assist Store Management Team in training of PSP's, assuring they are dispensing and processing payments compliantly and accurately.
• Engage in cash handling activities, such as preparing register drawers for dispensary opening; closing and reconciling cash and debit transactions for dispensary closing; preparing daily bank deposits of previous day's sales; counting and recording daily cash tips
• Participate in store inventory management and restocking as directed by Inventory Lead
• Assist Store Manager in coordinating staff break schedule that maximizes customer support during busier times
• Troubleshoot customer service issues with professionalism and authority
• Ensure that all products are accurately labeled and stored according to regulatory compliance standards.
• Assist customers with product selection and provide recommendations based on their preferences.
• Educate customers on different strains, products, and consumption methods.
• Process sales transactions and handle cash and credit card payments.
• Stay up to date on new products, strains, and industry trends.
• Maintain a positive attitude and c