Business Performance Analyst - Digital Care

 

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

 

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance. 

 

Job Summary

As a Business Performance Analyst specializing in web and data analytics, you will play a crucial role in analyzing and optimizing our digital customer journey. You will leverage web analytics tools to gather, interpret, and report on data, providing actionable insights to improve customer satisfaction and drive business growth.

 

• Data Analysis: Collect, analyze, and interpret web analytics data to understand customer behavior and identify trends.
• Performance Metrics: Develop and monitor key performance indicators (KPIs) related to customer experience on our website.
• Reporting: Create reports and dashboards to communicate findings and recommendations to stakeholders.
• Optimization: Collaborate with cross-functional teams to implement data-driven strategies for improving website usability and customer satisfaction.
• Tool Management: Manage and maintain web analytics tools, ensuring data accuracy and integrity.
• Stakeholder Collaboration: Work closely with other teams to align web analytics initiatives with business goals.

Required Knowledge, Skills, Abilities & Experience

2-3+ years of experience in web analytics, interpreting website performance data, or a similar role.

• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex data sets. 
• Communication: Excellent written and verbal communication skills, with the ability to present data-driven insights to non-technical stakeholders. 
• Attention to Detail: High level of accuracy and attention to detail in data analysis and reporting. 
• Team Player: Ability to work effectively in a collaborative, fast-paced environment.

Preferred Qualifications:

• Technical Skills: Proficiency in web analytics tools (e.g., Google Analytics, Adobe Analytics), data visualization tools (e.g., Tableau, Power BI), and Excel is strongly preferred.
• Knowledge of HTML strongly preferred.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor 

Preferred Discipline(s):  Accounting, Business, Economics, Finance

Other discplines may be substituted for the preferred discipline(s) listed above.

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required

 

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

 

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability. 

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