CUSTOMER SUCCESS SPECIALIST
WeatherfordAbout the role
Job Purpose
The Customer Success Specialist for Digital Products is responsible for driving adoption, retention, and renewal outcomes across an assigned portfolio of Weatherford digital software accounts.
This is an individual contributor role. The CSS executes within an established Customer Success framework owning day-to-day customer relationships, tracking account health, and ensuring customers realize measurable value from Weatherford's digital solutions. The CSS works closely with Support, Sales, Product, and internal leadership to surface customer insights and support commercial outcomes.
Success in this role is measured by customer health scores, adoption growth, renewal execution, and the quality of customer relationships maintained across the assigned portfolio.
Roles & Responsibilities
Customer Relationship Management
Own and maintain strong, long‑term relationships with prioritized digital product customers
Act as the primary post-sale point of contact, focused on customer outcomes and value realization
Lead regular customer engagements centered on usage trends, adoption goals, and renewal readiness
Customer Adoption & Value Realization
Execute proactive adoption strategies based on customer objectives, product capabilities, and usage data
Identify adoption gaps and early risk indicators; escalate to management with recommended actions
Ensure customers clearly understand and can articulate the value of their Weatherford digital products
Support onboarding of new customers within the assigned portfolio
Retention & Renewals Execution
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