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Senior Director, Product Operations

Global Partners
Field-MA, United States, United Statesfull_timeVerifiedPosted 6 Aug 2025

About the role

Job Description:

We are hiring a Senior Director, Product Operations, responsible for leading strategic and operational initiatives related to perishables and franchise operations and ensuring alignment with overall organizational goals. It involves close collaboration with cross-functional teams to implement innovative solutions, enhance customer experience, and improve retail execution. Additionally, the position provides leadership in kitchen design, operational compliance, and franchise support to drive efficiency, sales growth, and retail excellence.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of “Energy” You Bring  

  • Exercises discretion and independent judgment with respect to matters of significance
  • Regularly influences function or department

 “Gauges” of Responsibility  

  • Lead commercialization efforts on new food concepts.
  • Ensure alignment with organizational goals and seamless integration or transition of perishables and franchise operations.
  • Lead the perishables operations component of M&A processes across the enterprise.
  • Manage the execution of fully executed divestiture contracts, including the disposal or transfer of hot food programs, and coordinating legal notifications.
  • Oversee operational details to ensure compliance and timely execution of programs and/or initiatives within perishables and franchise.
  • Develop tools and resources to support food service initiatives across all store formats, driving sales and improving retail excellence on execution.
  • Implement solutions that align with organizational goals and enhance customer experience.
  • Lead kitchen design and equipment selection in partnership with our retail embedded services team as well as construction team.
  • Analyze data to identify trends and opportunities for improvement on retail execution.
  • Conduct franchise meetings to review training, operational performance, and overall support needed for retail excellence
  • Work closely with key stakeholders, cross-functionally to ensure seamless execution of strategies and initiatives for perishables product operations
  • Lead initiatives that drive innovation, efficiency, and profitability.
  • Defining, implementing, and optimizing operational procedures for food service and perishables execution across all formats.
  • Oversight of food service operations budget, including allocation, tracking, and reporting.
  • Establishing and monitoring key performance indicators (KPIs) for food service and perishable operation.
  • Define staffing needs and implement training programs to maintain operational excellence.
  • Selecting and approving investments in kitchen equipment and layout FOH, BOH.

 “Fuel” for You

  • Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for

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Company

Global Partners

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