Senior Meeting Planner

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

A Senior Event Planner works closely with clients to understand and deliver on their meeting program goals. Responsible to lead program planning from contract execution to final billing, while providing unparalleled levels of customer service on all travel programs.

What You’ll Do:

PROCESS MANAGEMENT

• Complete project timeline: establish a workflow schedule to facilitate timely and accurate handling of all program details.
• Use business program management system to lead program from contract turn-over meeting to final bill completion.
• Handle and negotiate any additional hotel needs, destination management company (DMC), air and all third-party contracts. Monitor attrition dates, cancellation policies to ensure contracted services are performed.
• Coordinate program details and produce a program itinerary / working agenda that outlines all program specifics and requirements.
• Maintain accurate records, system input, and complete file management as outlined in Amex GBT and client policies and procedures.
• Evaluate program impact and reassesses objectives and outcomes, plan for continuous improvement.
• Partner with designated team to communicate registration, air needs, status meetings and continuous communication throughout program.
• Able to assist with any level of event including those of a sophisticated nature, large volume, high level of confidentiality, international scope, etc.

LEADERSHIP AND RELATIONSHIP MANAGEMENT

• Provide leadership to team and promote positive team environment as a positive role model.
• Maintain proactive, positive, open line of communication with client to ensure understanding of expectations and client happiness.
• Partner with third party suppliers to arrange their services.
• Conduct regularly scheduled status meetings with client and partners from pre-launch through program operation and ensures program objectives are performed.
• May be requested to manage C-level, VIP special projects and oversee VIP logistics.
• Develop positive relationships with multiple contacts within client and supplier organizations.

FINANCIAL MANAGEMENT

• Responsible for accurate program forecasting and updating business management systems with accurate financial information as needed.
• Handle overall program budget, review, and audit all program related billing for accuracy. Track and report expenses to clients and communicate changes on a consistent basis.
• Work with leader to forecast overall program financials and ensure monthly tracking for actual.
• Monitor foreign exchange rates for sharp fluctuations which may impact the budget.

What We’re Looking For

• Minimum of six (6) years in the hospitality industry with related experience managing meetings and events.
• CMP preferred.
• 4-year degree preferred
• Ability to communicate effectively and professionally with all levels of management and clients.
• Ability to work accurately and timely.
• Ability to be flexible and handle change well.
• Shown aptitude for technology and/or software solutions.
• Experience with meeting industry technology a plus (CVENT)
• Advanced oral and written presentation skills required.
• Flexibility to travel onsite when needed.
• Must be able to work east coast hours to align with partners

     

Location

United States

     

     

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

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