Head of Revenue Cycle Management

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Job Summary: 

The Head of Revenue Cycle Management (RCM), reporting directly to the CEO, provides strategic leadership to Experity’s Revenue Cycle Management operations, encompassing comprehensive RCM services and Contracting, and Credentialing (C&C). This executive role is charged with transforming the RCM division into a highly automated, client-centric service organization leveraging cutting-edge AI technologies. Additionally, the incumbent will regularly interact with and present to Experity’s Board of Directors, actively support strategic sales initiatives, and maintain an executive-level presence when engaging with enterprise clients. This position will lead the assessment, identification, development, and implementation of strategies, technologies and initiatives focused on developing and enhancing the performance of Experity's RCM function.

Responsibilities:

Strategic Leadership:

• Provide visionary leadership in developing and executing strategic initiatives to maximize operational efficiencies, revenue optimization, and client satisfaction within the RCM and C&C divisions.
• Collaborate closely with the CEO and the executive leadership team to define and implement long-term strategic objectives for revenue cycle operations aligned with Experity’s broader corporate strategy.
• Engage with and regularly report strategic progress, performance outcomes, and key operational insights directly to the Board of Directors.

Best-in-Class Operations:

• Drive the strategic adoption of advanced technologies and AI-based automation tools in collaboration with Product and Engineering leadership to significantly enhance operational performance and scalability.
• Establish, monitor, and refine robust performance benchmarks and industry-leading best practices across all RCM processes, including internal team members and Business Process Outsourcing (BPO) partners.
• Develop comprehensive policies and procedures designed to consistently deliver scalable, high-quality outcomes, exceed financial goals, and ensure rigorous compliance across the client lifecycle.
• Oversee continuous improvement initiatives aimed at increasing client compliance, operational excellence, and satisfaction, particularly during client onboarding and ongoing service delivery.

Sales and Client Relationship Management:

• Actively participate in strategic sales processes, including providing executive-level presence in high-value client interactions, proposals, and negotiations.
• Ensure swift resolution of complex operation