Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You have a passion for ensuring and providing the best possible service to customers and teams. You are a hands-on leader who enjoys optimizing and perfecting the customer onboarding processes. You are enthusiastic and creative, and your energy inspires and motivates those around you. You have a metrics-driven mentality and are always looking for processes and procedures to improve. 

You have the ability to manage other leaders, as well as a strong track record of building and managing high performing teams. You are a great coach and through coaching and planning you ensure the team has the tools to be successful. You connect the dots between the Onboarding team and company goals and initiatives, and you communicate the impact of our team’s work in such a way that motivates others. You desire to work cross functionally across the organization.

As a Senior Manager of our Customer Onboarding group, you will be responsible for leading other Managers who are focused on helping their teams to successfully onboard new customers. You will be responsible for ensuring high quality customer service and effective onboarding. You should be able to successfully collaborate cross-functionally with leaders in other areas of the business, in order to support customers through the entire onboarding process.You will be responsible for coaching, mentoring, and developing individual team members.

Your Success Profile

What You Will Work On

• Lead a team of managers, supporting and coaching them in their day-to-day work and ongoing development
• Develop and share best practices around onboarding success and customer satisfaction
• Scale Onboarding to meet the needs of our customers and sales teams, including interviewing, hiring, and performance management
• Own the key performance metrics of customer satisfaction, employee productivity, and quality for those under your management
• Implement systems that make Onboarders more efficient and effective in their jobs, ideally focusing them on high-value, high-impact work
• Develop and refine team processes, with an eye toward improving employee and customer experiences
• Collaborate with Sales and Customer Success Leadership to ensure all teams are aligned regarding company initiatives, new product launches, and communications
• When needed, communicate directly with customers, especially in escalated cases or situations where a second opinion is required
• Display a high level of professionalism and compassion when working with employees and customers
• Create a collaborative and inclusive team culture
• Perform other related duties as assigned, with an emphasis on -

• • Balances Stakeholders - Understands internal and external stakeholder requirements, expectations, and needs and acts fairly despite conflicting demands of stakeholders.
  • Good Judgment - Pauses before acting; asks questions to fully understand context; applies critical thinking and takes ownership of outcomes
  • Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans & Aligns - Ensures individual actions support company mission; communicates effectively; understands urgency and plans accordingly
  • Teamwork & Communication - Honors diverse thoughts and opinions; leverages unique skills to maximize efficiency

How You Will Do Your Work

As a Senior Manager, Onboarding, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and perso