Customer Support Specialist (100 % remote)

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

The Customer Support Specialist is responsible for managing and resolving inquiries submitted through Tether’s ticketing system.
The role involves supporting both customers and non-customers by providing accurate and structured responses related to Tether tokens and blockchain related transactions.

The position requires the ability to assess and respond to a high volume of requests while maintaining consistency, clarity and adherence to internal standards. 

Responsibilities

• Respond to enquiries submitted via the ticketing system in a timely and professional manner

• Investigate, troubleshoot issues, and escalate cases when required. 

• Ensure adherence to SLAs and internal quality standards

• Collaborate with internal teams, including compliance, technical and operations. 

• Contribute to the development and maintenance of internal documentation and knowledge base materials

• Provide support on the Tether’s events and projects when required 

• Maintain a high standard of written communication, ensuring clarity, accuracy and consistency.

Requirements

Mandatory 

• Excellent written communication skills in English

• 1 -3 years of experience in customer support or a similar role

• Strong analytical and problem-solving skills 

• Ability to work independently in a remote environment 

• Basic understanding of blockchain technology and digital assets

• High attention to details 

• Availability to work in a 40-hour schedule that includes one weekend day. 

Preferred 

• Experience working with ticketing systems