District Manager - Zales - Louisiana and Mississippi Area

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District Manager - Zales - Located in the Louisiana and Mississippi Area

Title: District Manager Mall                                        

Reports To: Vice President of Regional Operations Mall

Reporting to this Position: 8-16 Stores

Major Responsibilities/Essential Functions:

People: Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district. Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Monitors progress and learning of team members and evaluates performance against standards. Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development. Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives. Assesses district to determine the talent necessary to drive results.  Creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives.  Ensures accuracy of employee data in system records. Ensures a compelling onboarding experience for all team members which includes the creation of wholistic training plans based on insights from business reporting, customer feedback and personal in-store observations. Ensure all team members in the district complete the required training and education to ensure compliance with all risk management initiatives.

Leadership: Support strategic growth objectives through the recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged and performing team of talent that supports our business. Drive technology adoption through active engagement, monitoring, and coaching. Monitor the quality of execution of other communication vehicles such as Voice of Customer. Build a bench of future leaders through skill development, coaching, and leadership development and creating growth and succession planning opportunities within the organization. Assure that the Company’s diversity, equity and inclusion initiatives and culture are maintained and goals are attained through pro-active involvement in the recruiting, selection and promotion process. Ensures a superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements and standards. Uses available resources to plan effective strategies and develop action plans by using all reporting resources.  Implements initiatives that will change behaviors to produce results. Interprets and implements company policies and procedures and directs and plans the activities of the assigned region to ensure continuing operations, to maximize returns on investments, and to increase productivity.

Collaboration and Teamwork: Serve as an advisor and subject matter expert to assigned district and various areas of our business. Interacts with all levels of the organization to manage the business. Serve as a brand ambassador. Demonstrate a passion for caring as evidence by interactions with team members, guests, families, vendors, and business partners. Communicates directly with departmental representatives within the Store Support Center to provide feedback, make recommendations, ask and answer questions, foster an environment of open communication and accomplish shared objectives. Works with Signet DMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Build mutual trust and foster collaboration among business peers and partners.

Performance: Promote and reinforce corporate expectations for brand, culture, and performance. Coaches the SM and/or team members to instill understanding of brand image and standards.  Ensures consistent representation of the brand in cus