Customer Service Representative, Agriculture & Equine

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position is part of the Markel Specialty Agriculture division which specializes in horse mortality, farm and ranch, outdoor, winery and vineyard, and other unique insurance products. We provide exceptional customer service through our easy processes, honest communications and employee expertise.

Responsibilities include:

• Perform a wide range of Customer Service activities including quoting and selling insurance
• Answer questions from callers about their policy
• Describe and advise on insurance coverage options
• Service Markel’s customers by taking payments and changing payment plans, and processing policy changes such as address changes, and adding/deleting coverages
• Strive for first call resolution in order to provide “best in class” service
• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary
• Work to obtain insurance license in first 90 days of hire (if not already obtained).

Qualifications/Skill sets:

• Ability to work in a fast-paced team environment
• Dedicated to providing a positive customer experience
• Communicate clearly and professionally
• Willingness to learn new material should candidate have no insurance background
• Accountable and reliable

Requirements:

• 1 or more years of prior customer service experience preferred
• Experience and/or knowledge of the equine industry preferred
• Demonstrated job stability and attendance records
• Solid computer, grammar and multi-tasking skills
• Comfort with a fast-paced and high-volume service center
• Compensation:  This position requires a Property & Casualty Insurance license to be obtained within first 90 days of hire.  Markel provides insurance licensing class and exam financial support. 

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.  
• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.  

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The starting hourly rate for this position is $18.50/hr.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

• All legitimate job postings with Markel will be posted on Markel Group Careers. No other URL should be trusted
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employ