Job Description

The Washington Post is seeking a Senior Business Analyst to join the Finance Project Management Office (PMO). This individual will serve as a strategic business partner across finance, engineering, product, and payment operations, focusing on digital subscription revenue, payment processing performance, and gateway optimization. This position plays a crucial role in ensuring the accuracy, efficiency, and scalability of our global payment infrastructure.

Motivation and Mindset

• Driven by data and energized by the opportunity to solve complex business problems through analysis and insight.

• Thrives at the intersection of strategy and execution, bridging high-level objectives with detailed operational solutions.

• Takes initiative and ownership, delivering measurable impact across cross-functional projects.

• Values collaboration and operates with a strong sense of accountability, urgency, and clarity in communication.

• Proactively identifies opportunities to streamline and automate workflows, reducing manual overhead and increasing scalability.

• Embraces technology as a lever for efficiency, accuracy, and innovation—committed to enhancing both business outcomes and user experience.

Key Responsibilities

This role involves two primary responsibilities:

• Leading analysis and oversight of payment data, including revenue trends, processing performance, failure rates, fees, and churn.

• Collaborating with engineering and external providers to implement enhancements across payment gateways, new merchant setups, and system changes related to payment brand mandates.

Full responsibilities include:

• Perform recurring and ad hoc analysis of digital subscription revenue and payment performance, identifying trends and risks across global markets.

• Manage audits and reconciliations for digital subscription payments across partners including Amazon, Apple, PayPal, and credit card networks.

• Analyze internal and external payment data to identify root causes of churn, failed payments, and latency issues.

• Collaborate with engineering to design, test, and implement enhancements in payment workflows and system integrations.

• Develop and continuously refine payment strategies to support expansion, optimize success rates, and reduce fees or errors.

• Monitor changes in payment brand mandates (e.g., Visa, Mastercard), ensuring timely and compliant implementation.

• Review and manage completion of forms and documentation for new merchant account setups.

• Coordinate testing, rollout, and post-launch monitoring of system changes related to payment processing.

• Create and maintain detailed documentation for functional requirements, data flows, and test cases.

• Maintain access to payment portals and provide reporting to business stakeholders as needed.

• Facilitate cross-functional alignment between product, engineering, finance, and external payment providers.

• Identify opportunities for automation and optimization across the payment ecosystem.

• Evaluate information from multiple sources and distinguish user requests from the underlying needs.

• Lead or support business process improvement initiatives, ensuring solutions align with broader strategic goals.

Qualifications

• Bachelor’s degree in Business, Finance, Technology, or a related field.

• 5+ years of experience in business analysis, preferably in a digital commerce, fintech, or payments environment.

• Solid understanding of payment processing workflows, gateways, and lifecycle from authorization through settlement and reconciliation.

• Strong data analysis skills, with proficiency in Excel, SQL, or reporting tools (e.g., Tableau, Power BI).

• Demonstrated ability to communicate technical requirements to engineering and explain data trends to business stakeholders.

• Experience with global payment providers, processor integration, and/or subscription billing platforms.

• Familiarity with PCI compliance and handling of sensitive payment data.

• Ability to manage multiple priorities and deliver results in a fast-paced, matrixed organization.

• Excellent written and verbal communication skills, with the ability to influence cross-functional teams.

The Washington Post’s policy for employees is five days per week in the office, with exceptions for newsgathering and general business travel.

Compensation and Benefits

Wherever you are in your life or career, The Washington