Lead Laboratory Service Engineer -Tuesday - Friday 2:00pm - 1:00am

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At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Lead Laboratory Service Engineer provides leadership support and workflow guidance to the service engineering staff. This person is the troubleshooting point person for escalated, equipment related issues. This position is primarily responsible for overseeing Instrument and Automation Services (IAS) department workflow during their scheduled shift and ensuring day to day activities in the laboratory are sufficiently covered for the laboratory’s equipment needs. The Lead is expected to spend over sixty percent of their time performing lab service maintenance and repairs in the lab.

Essential Duties

• Serve as key resource for service engineers, coordinating day-to-day department workflow.
• Participate in or conduct daily beginning of shift work coordination meetings.
• Provide mentoring and technical guidance to service engineers.
• Provide feedback to the Supervisor on FTE coverage for day-to-day workload needs and impact to support for time off requests.
• Maintain oversight for quality of work performed for both mechanical in nature and documentation.
• Escalate any quality or performance concerns with engineers to the Laboratory Service Engineer Supervisor.
• Support service leadership in the introduction and adoption of organizational initiatives.
• Provide feedback on the effectiveness of training for new employees, training methodology, and training documentation in conjunction with other Engineer leads/leadership.
• Ensure appropriate hand off communication and work completion between shifts.
• Ensure that assigned support requests from cross-functional project teams or business units are being actively addressed.
• Ensure that any incoming support request from outside of the normal channels are properly routed to ensure they are assigned and actively addressed. 
• Commission new laboratory equipment (e.g., centrifuges, liquid handling robots, shakers, etc.).
• Perform instrument installations and qualifications per service policies.
• Track all service activities utilizing system(s) developed in accordance with service policies and procedures. 
• Ensure all service documentation is complete, timely, and accurate following Good Documentation Practices (GDP).
• Provide information and suggestions to the appropriate resource(s) to improve company technical documentation and/or processes.
• Work closely with the various optimization, development, and/or technical service teams to provide service requirements and potential operational improvements.
• Escalate service concerns as appropriate.
• Promote customer satisfaction through problem solving, clear and effective communication, professional appearance, and efficient repair/maintenance activities.
• Manage schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized.
• Ability to effectively prioritize and delegate tasks.
• Ability to communicate effectively with all levels of staff through both verbal and written communication.
• Adaptable, open to change, able to work in ambiguous situations, and able to respond to new information and unexpected circumstances.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work nights and/or weekends.
• Ability to lift up to 40 pounds for approximately 15% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 60% of a typical working day.
• Ability to comply with any applicable personal protective equipment requirements.
• Ability to employ gross motor and fine motor skills during maintenance of laboratory equipment.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
• Ability and means to travel between local Exact Sciences locations.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelor’s degree in Engineering, Technology, Molecular Biology, Electronics