Director of Product Operations

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.

Summary 

We are seeking a strategic and results-driven Head of Product Operations to drive operational excellence across our product organization. In this role, you will be responsible for streamlining processes, improving collaboration, and ensuring data-driven decision-making to enhance product development, delivery, and performance. You will work closely with product managers, designers, data analysts, engineers, and cross-functional teams to optimize the product development lifecycle and ensure we are delivering high-value products to our customers at scale.

Job Responsibilities

• Optimize product team process and tools to ensure that best practices and business processes are consistent, well understood across the organization, and result in measurable impact toward team and company goals.
• Alongside engineering leadership, own and facilitate product development best practices (i.e. design and planning processes, roadmapping) across the product organization that are aligned to software development lifecycle best practices.
• Champion a customer-first and data-driven mindset across the product organization.
• Lead, develop, and mentor a high-performing team of individuals specialized in UI/UX research and design, data analysis, data operations, and customer insights; foster a culture of both individual ownership and collaboration across the team.
• Collaborate with key stakeholders across the company, bringing together diverse perspectives from leadership, commercial, operations, PMO, medical affairs, and technology to drive alignment on product team workflows, communication, and collaboration.

Education, Experience, and Skills

• 10+ years of experience in product management, ideally in a regulated industry, with at least 3 years in a leadership role.
• Proven experience incorporating design, voice of customer, and data into product development process.
• Strong strategic thinking, analytical, and problem-solving abilities, with a focus on delivering measurable results.
• Strong operational leadership - demonstrated experience translating industry best practices into efficient and effective team processes.
• Excellent verbal and written communication skills.
• Highly collaborative, with the ability to influence and align stakeholders across functions.

Physical Demands

• Ability to stand and sit for extended periods.

Work Environment

• Remote position; standard working hours between 9am – 5pm across any US time zones.

People Manager: Yes

 

 

Pay Transparency, Budgeted Range$220,396—$275,495 USD

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Science - Minded, Patient - Focused. 

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in what matters most. 

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.

SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.

From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:

TECHNICAL EXPERTISE

• High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
• Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.

CLINICAL EXPERTISE

• Thorough analysis: We classify variants according to our cus