Sr. Program Coordinator, Student Engagement

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The Sr. Program Coordinator provides administrative support to faculty and acts as a liaison between faculty, students, other University units, and external entities and organizations. This role is integral to creating a transformative student experience, supporting institutional goals, and building a vibrant, inclusive campus community.

CORE JOB FUNCTIONS                                                                                           

Works closely with students to continuously evaluate their learning experience and improve the quality and value of the program. Develops strategic partnerships with external entities and organizations. Provides support, as needed, in monitoring monthly budget reports to ensure operations are within the plan. Ensures administrative processes and associated forms services are completed in a timely manner. Responds to various student, faculty, and prospective student/family requests via telephone, email,  virtual room, or any other form of communication. Coordinates logistics and participates in events in support of the Undergraduate Jaffee Center and Miami Herbert Business School. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                        

Education:

High school diploma or equivalent

Certification and Licensing:

Not Applicable

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

• Strong organizational skills with the ability to analyze, prioritize, and manage multiple tasks effectively.
• Self-motivated and resourceful, with a proactive approach to problem-solving and initiative.
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
• Flexibility to work evenings, nights, and weekends as needed to meet departmental goals.
• Commitment to the University’s core values and dedication to student success.
• Capable of working both independently and collaboratively in a team-focused environment.
• Proficiency in Microsoft Office Suite and other relevant software tools.

DEPARTMENT ADDENDUM

Department Specific Functions

Office Operations

Manage office supplies, ensuring timely orders to support seamless operations.

Oversee front desk operations, including phones, virtual meeting platforms, and traffic flow in the Jaffee Center, ensuring a welcoming and efficient environment for students, faculty, and visitors.

Manage recruiting, hiring, scheduling, training, and supervising Jaffee Center student employees, promoting their professional growth.

Student Recruitment, Engagement and Outreach

Interact with prospective students and families visiting Miami Herbert, providing an exceptional experience and showcasing the school’s offerings

Support recruitment initiatives as needed.

Foster close relationships with students, faculty, and staff by maintaining effective communication and robust support for academic and engagement initiatives.

Support the Student Life and Engagement Team’s mission by reinforcing Miami Herbert’s commitment to a personalized student experience.

Program Coordination and Reporting

Assist with Undergraduate engagement program logistics, including but not limited to event planning, scheduling, marketing, outreach, and budgeting.

Coordinate promotion and selection process of select special scholarships and programs.

Analyze program outcomes through data collection and assessment for continuous improvement

Other duties as assigned

Department Specific Qualifications                                                                 

Education:

High School

Cert