Customer Success Manager, Self Service

About the Role

At Pushpay the Self Service Customer Success Manager plays a key role in enabling an incredible relationship of our customers with our brand. You will be quota-based, where you are responsible for the retention, renewals, and strategic support in a specific book of accounts, including structuring contract terms and pricing that drive business objectives. Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform. Dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay, you will do all of this while creating a strong relationship with our brands in a self service model.

Ranked number 14 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2023; and named as one of BuiltIn ‘Best Places to Work’ in both Seattle and Dallas for 2024.

Benefits and Compensation

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO to start, increases with tenure and seniority.
• Paid parental and adoption leave
• Compensation Range: $51,200-$65,800 base + bonus = $57,600-$70,000 OTE; depending on location.

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You'll Do

• Revenue Retention: You will have targets and goals that ensure our customers stay customers.
• Adoption Target: We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization.
• Upsell: We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features.
• High Sales Activities: You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails.
• Pushpay Product Training and Assistance: You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.
• Other related duties as assigned.

What You Bring

• 2 years+ of customer success , account management, or client services experience.
• Bachelor’s Degree or additional equivalent years of experience.
• Proven track record with quota/ target attainment.
• Experienced. You have at least 2 years of customer success, account management or renewal management experience. You’ve used and have working knowledge of Salesforce.com or a similar CRM system. Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred.
• Manage the full-cycle renewal process from prospect to close: Complete Discovery Calls with Decision Makers, Negotiate and Close deals.
• Excellent Communicator. Strong written and verbal communication skills. You can communicate complex technology and problems, in a simple way. You are comfortable speaking in small groups, or leading presentations in front of large groups.
• Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a “self- starter” or “driven”.
• Multi-Tasking. The ability to deal with a transactional work environment. You will have to be able to excel at time management and prioritization among many demands. You th