Channel Account Manager

About Harbor Compliance

Join Harbor Compliance, a pioneering leader in the compliance industry, recognized by Inc. 5000 and Deloitte Technology Fast 500. Merging with Labyrinth, Inc. in 2021, we've expanded our reach to over 35,000 clients, leveraging advanced technology to simplify business licensing and legal entity management. We’re a growing team, passionate about making compliance accessible and efficient for all businesses and nonprofits.

The Channel Account Manager (CAM) is a strategic driver of growth responsible for scaling partner activation and transforming referral networks into a high-performing revenue engine. Working in tandem with Partner Acquisition Managers, this role focuses on the seamless transition and ongoing management of new partner accounts to ensure consistent high-volume referrals. By providing expert enablement and relationship management, the CAM delivers significant organizational value through the predictable delivery of revenue targets. This position is ideal for a results-oriented professional dedicated to fostering long-term, successful partnerships.

Key Responsibilities:

• Own and manage a diverse partner portfolio.
• Establish and maintain a robust referral pipeline to ensure consistent progress toward annual growth targets.
• Drive partner activation through the development of comprehensive playbooks and training assets that empower partners to refer business effectively.
• Cultivate high levels of partner satisfaction and engagement, validated through regular performance feedback and pulse surveys.
• Collaborate efficiently with internal fulfillment and support teams to ensure seamless reporting, invoicing, and account management for partners.
• Identify and capitalize on new referral opportunities by applying deep market insight to help partners recognize potential within their own client bases.
• Monitor and analyze partner performance trends to proactively address fluctuations in referral volume and maintain process predictability.
• Lead professional presentations and enablement training sessions that clearly communicate the value of our solutions to legal and compliance partners.

Requirements:

• Substantial experience in channel or account management, with a proven history of growing a book of business within a partnership function.
• Demonstrated success performing in a high-growth environment with annual growth rates exceeding 20%.
• Advanced proficiency in enterprise CRM systems, such as HubSpot or Salesforce, for accurate attribution and pipeline tracking.
• Proven ability to develop and execute partner enablement strategies that lead to measurable activation and revenue growth.
• Strong organizational and planning skills, with the ability to manage multiple priorities and schedules in an efficient manner.
• Experience working cross-functionally with operations and customer experience teams to deliver high-quality outcomes.
• Resourceful and action-oriented approach to overcoming challenges and achieving results independently.

Skills and Knowledge:

• Familiarity with B2B affiliate marketing strategies and modern partner management tools.
• Experience utilizing specialized partner management software such as Introw, Impartner, Kiflo, or ZINFI.
• Ability to translate complex data into actionable insights to improve partner performance and strategic alignment.

Accommodations:

Harbor Compliance is committed to providing any reasonable accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Compensation: 

Compensation at the time of offer is based on factors such as skill set, experience, qualifications, and work location. Salary is one part of Harbor Compliance’s total compensation package. Other benefits may include health benefits, flexible paid time off, parental leave, fertility and adoption assistance, 401(k), and educational reimbursement. Note that the salary range and benefits apply only to U.S.-based candidates.

Additionally, this role might be eligible for discretionary bonuses or commission payments.

Pay Transparency Policy Statement
Harbor Compliance will not discharge or in any other manner discriminate against employees or applicant